Guest Services Agent

2 days ago

Edmonton, Canada Nova Hotels Full time

Our team at **The Chateau Lacombe** in Edmonton is currently looking for a highly motivated individual to fill the position of **Guest Services Agent.**

The Guest Services Agent is responsible for ensuring the satisfaction of all hotel guests by providing exceptional customer service. You are the first impression of the property; you welcome guests in a professional and friendly manner at all times and resolve any guest issues as they come up. Sell rooms to hotel guests that call or come to the desk and ensure that sufficient payment is collected in accordance with hotel policies.

This is a part-time position with the possibility of leading to full-time, the shift includes days, evenings, weekends, and holidays.

**Responsibilities and Essential Duties**
- Follows all established and future front office Standard Operating Procedures.
- Provides exceptional, courteous service to customers by adhering to Nova Hotels standards
- Communicates effectively with customers, co-workers, and supervisors
- Handles difficult guest inquiries and concerns effectively
- Demonstrates teamwork by cooperating and assisting at the front desk as needed
- Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
- Effectively makes and alters reservations within the hotel PMS system
- Promptly checks in or checks out guests, with attention to detail and accuracy
- Reports, turns in, and/or logs all lost and found items according to established procedures
- Utilizes up-selling techniques to maximize profitability.
- Performs duties as a key member of the Health & Safety team
- Maintain regular attendance as per schedule which will vary according to the occupancy of the hotel
- Ensures organization and cleanliness of the front desk area.
- Reports all concerns related to Engineering/Maintenance, Health, and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader
- Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
- Other projects/duties as assigned.

**Qualifications**
- High school diploma
- 1-2 years of experience in the hospitality industry is considered an asset.
- Experience in PMS, POS, and switchboard considered an asset

**Core Competencies**
- Customer Service Skills
- Self-Directed
- Conflict Resolution
- Computers and Systems Literacy
- Planning and Organization
- Communication Skills

**Benefits**
- Extended Health Benefits for full-time associates
- Employee discount in dining areas
- Employee discount at all Nova Hotels properties

**We thank all applicants for their interest in this position, however, only those considered for an interview will be contacted.

  • Guest Service Agent

    4 days ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    2 days ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    2 weeks ago

    Edmonton, Canada Matrix Hotel Full time

    Located in the heart of downtown Edmonton, Matrix Hotel is looking for a Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Guest Service Agent is a front line professional that ensures a positive overall impression of our properties as well as assists with all aspects of guest services....

  • Guest Services Agent

    6 days ago

    Edmonton, Alberta, Canada Holiday Inn Express and Suites Full time $64,000 - $91,200 per year

    The Holiday Inn Express - Candlewood Suites West Edmonton - Mall Area is looking for a motivated individuals to be part of our team.At Holiday Inn Express - Candlewood Suites our purpose is to provide simple, smart travel. That's where you come in. When you're part of the Holiday Inn Express - Candlewood Suites brand you're more than just a job title.The...

  • Guest Services Agent

    1 week ago

    Edmonton, Canada Holiday Inn Express and Suites-West Edmonton Mall Area Full time

    Job description The **Holiday Inn Express West Edmonton - Mall Area **is looking for a motivated individuals to be part of our team. At Holiday Inn Express our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title. The Guest Service Agent position...

  • Guest Service Agent

    2 days ago

    Edmonton, Canada Days Inn & Suites by Wyndham West Edmonton Full time

    We are looking for a FUN, enthusiastic Guest Services Agent to join our team at Days Inn & Suites by Wyndham West Edmonton. Do you like interacting with people and exceeding guest expectations? If you answered yes, we are looking for great people to work with us! We are fast paced and always striving to do better! The shifts include days, evenings and...

  • Guest Service Agent/front Desk Agent

    7 days ago

    Edmonton, Canada Days Inn Downtown Edmonton Full time

    **Guest Service Agent** The Front Desk Agent with Days Inn by Wyndham Edmonton Downtown is responsible for delivering an excellent Guest and Member experience while monitoring all hotel standards. We offer an engaging experience and clean, comfortable accommodations. If you appreciate friendly service and are committed to satisfaction, you may be just the...

  • Guest Service Agent

    2 days ago

    Edmonton, Canada Matrix Hotel Full time

    **Description**: At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your...

  • Guest Services Agent

    1 week ago

    Edmonton, Canada Horizon North Full time

    Company Description **WHO ARE WE?** We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by...

  • Guest Services Agent

    7 days ago

    Edmonton, Canada Horizon North Full time

    Company Description **WHO ARE WE?** We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by...