Systems Coordinator

4 days ago

Winnipeg, Canada City of Winnipeg Full time

**As the **_Systems Coordinator-Business_**_ _**you will**:

- Analyze and design new or changed processes, procedures and system interface techniques.
- Provide support and analytical expertise on existing and future system projects related to the Landfill Billing Branch.
- Provide daily issue investigation and act as liaison with the Information Systems Division and/or software vendor on long-term resolution to issues.
- Coordinate and lead user acceptance testing for patches, modifications, enhancements and other changes.
- Ensure changes to user security are properly approved and that security measures continue to meet the requirements of the Department and its external auditors.
- Provide support to operations related to end user training and support. Ensure business process documents remain up to date.
- Design custom data queries and reports to meet the needs of various operations areas. Act as liaison with Information Systems Division to develop reports.
- Perform other related duties consistent with the position as assigned.

**Your education and qualifications include**:

- Bachelor’s degree in Business Administration, Computer Science or a related field: or a combination of a Diploma and equivalent experience.
- Must have 3 years directly related experience to the work or job duties of the position.
- Demonstrated ability to meet project deadlines and to work independently with mínimal supervision.
- Demonstrated ability to investigate, analyze and evaluate complex issues and to develop and implement practical solutions and tools to meet the needs of a changing business.
- Demonstrated ability to effectively communicate complex material both verbally and in writing.
- Demonstrated ability to provide quality customer service, and to work effectively in a team environment.
- Demonstrated detailed knowledge of the existing Collections Tracking System (formerly Collections Management System) and associated work processes would be preferred.
- Demonstrated detailed knowledge of the existing Utility Billing System and associated work processes would be preferred.
- Ability to assess training needs and to prepare and conduct training sessions. This includes preparation of training materials suitable for a variety of people.
- Ability to provide leadership and direction to others and to develop a creative and team-based work environment.
- Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.

**Conditions of employment**:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.

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