Customer Service Representative

2 weeks ago

Concord, Canada WAT Full time

**About WAT**:
From our proud beginnings of having the first accessible vehicle in the City of Toronto, we have built our reputation around respect for the individual, safe and reliable transportation, and always being at the forefront of advances in accessible transportation. Our goal is to provide reliability and service excellence, while eliminating the barriers that our disabled and aging communities currently face, enabling our clients to improve and enhance their quality of life.

**Key Responsibilities**:

- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations.
- Work with supervisors to ensure that all missed stops and special pick-ups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Perform other duties and responsibilities as required or requested by management.

**Knowledge, Skills, Abilities and Competencies**:

- One (1) to Two (2) years of customer service call center experience.
- Ability to implement solutions to general and specific customer concerns.
- Ability to work in a fast-paced environment, meet time deadlines and perform under pressure.
- Possess good organizational skills and record-keeping skills.
- Possess the ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Good problem solving ability.
- Excellent data entry skills.

**Job Types**: Full-time, Permanent

**Salary**: $39,000.00-$40,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- CONCORD, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service (preferred)

Work Location: One location

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