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**Dual Front Office & Housekeeping Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course) - A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now - Education Reimbursement for you (and your children) - RRSP Matching Program - Annual Wellness Credit - Team Member Referral Program - Leadership Development - Team Building Events - Culture of Recognition Program - Hotel Stay Discounts **Key Responsibilities** Reporting to the Front Office & Housekeeping Manager or designate, you will: - Ensures a smooth operation of the Front Office or Housekeeping Department in the absence of the Manager; - Acts as a role model in the service vision and standards of the Front Office and Housekeeping teams; - Enforce hotels standards, policies, and procedures to the Front Office & Housekeeping teams; - Be a department leader who motivates and mentors all team members; - Ascertain staff training needs and provide such training; - Manage departmental budget and expenses; - Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary; - Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions; - Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance; - Verifies that accurate room status information is maintained and properly communicated; - Resolves guest problems quickly, efficiently, and courteously; - Operate well under pressure while exercising good judgments and focusing attention on details; - Maintain confidentiality of hotel guests and pertinent hotel information; - Ensure security of guest room access and hotel property; - Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department; - Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections; - Develops and maintains a deep cleaning schedule and room cleanliness program; - Inspects or delegates inspections of all guestrooms cleaned by room attendants; - Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained; - Ensures final inspection of all housekeeping-related duties performed by the housekeeping team; - Assists with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Front Office & Houskeeping team members; - Understands and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to ensure department equipment is maintained and operated in a safe manner; - Acts as a health and safety leader on the property, report all workplace incidents/accidents or near misses, role model wearing all Personal Protective Equipment required, and participates in fire safety plan; - May serve as "manager on duty" as required; - Performs other duties as assigned including assisting team members with their roles during peak periods. **What We are Looking for...** - Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position; - Supervisoryexperience in housekeeping in a Hotel or related industry; - Post-secondary degree/diploma in Tourism or Hospitality is an asset; - Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members; - Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity; - Demonstrated ability to interact in a team environment with several divisions/departments - Excellent verbal and written communication skills; - Excellent organizational, technical, analytical, and problem-solving skills; - Able to think clearly in pressure situations, exercise good judgment, and focus attention on details; - Is able to endure an abundance of physical movements in the performance of job duties; - Computer literate in property operating systems such as Opera, and Maestro., as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset; - Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members; - Experience in financial management for a housekeeping department is an asset; - Experience working in a unionized environment will be considered an asset; - A positive attitude is a must - Must be available to
