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Information and Technology Services

2 weeks ago

Toronto, Canada Toronto Public Library Full time

Job Number:

- J0625-0123
- Posting Date:

- June 12, 2025
- Closing Date:

- June 20, 2025
- Job Title:

- Network Specialist
- Branch/Department:

- 120 Martin Ross
- Division:

- Information & Technology Services
- Employment Type:

- Permanent Full Time
- Status:

- Full-Time
- # of Open Positions:

- 1
- Work Schedule (Week1):

- Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Off
Sunday: Off
- Work Schedule (Week2):

- Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm5:00 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: Off
Sunday: Off
- Salary:

- $86,231.60 - $97,515.60/Year
- Pay Band:

- PE020

**Location**:Enterprise Technology - 120 Martin Ross

**Weeks 1 & 2**: Mon. to Fri. 9:00am - 5:00pm

**JOB SUMMARY**:
The Network Specialist is also responsible for on-going operational support which includes problem/incident resolution, routine maintenance, and delivering on enhancement and change requests. The Network Specialist works with vendors to research emerging technologies and diagnose and resolve network problems and supports network and telecommunications roadmap planning and is accountable for maintaining current awareness of vendor product development cycles. In supporting the network and telecommunications portfolio, the Network Specialist works with business stakeholders to ensure network and telecommunications technology and solutions deliver value and meets business requirements for functionality, availability, and performance.

**DUTIES**:
Under the general direction of the designated Lead, and working within a team structure, this position is responsible for duties in Infrastructure Management & Support:

- Administering, maintaining and supporting network and telecommunications infrastructure in the on-prem data center, multi-cloud environment and across library branches
- Maintains and manages IP addresses, DHCP servers, Domain Name Services (DNS), Radius, and other servers and software systems on both physical and hypervisor server environments.
- Maintains the integrity of the network by installing, upgrading, and maintaining network routers, switches, wireless, VPN, firewalls, and other devices at current operating system levels as provided by the manufacturer, working with vendors to diagnose and resolve network problems, operating and configuring protocol analyzers to diagnose problems, analyzing captured data using network protocols to determine problems, and using network monitoring software to detect network conditions requiring corrective action or performance tuning
- Monitors and optimizes performance of infrastructure technologies and ensures they meet the Library’s integration and performance needs
- Ensures accurate records are kept of network components, maintenance activities, network connections, accounts, and inventory.
- Performing and/or monitoring network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitoring network performance and ensure system availability and reliability, integrating, investigating and reporting with operational and security monitoring tools
- Assists with the integration, maintenance, and problem resolution of network services and wiring infrastructures by working with other networking and telecommunications staff, user support entities, vendors, and end-users including contractors.
- Provides security operations tasks, including monitoring, investigation, and reporting
- Ensures all technologies are backed up successfully, and performs restore operations according to corporate policies and procedures
- Works closely with the ITS team to collaborate on technical issues and solutions and providing knowledge transfer, training, and documentation
- Works closely with vendors to resolve technical issues, facilitating infrastructure upgrades as part of the technology life cycle management, while holding vendors accountable for contractual obligations and Service Level Agreements (SLAs)
- Maintains infrastructure and support documentation and relevant training material that is available to team members and ensures that this material is being effectively employed
- Proactively identifies infrastructure risk and mitigation, capacity availability & continuity management. Provides input to organizational disaster recovery and emergency planning
- Conducts research, evaluations and supports report development and preparation of procurement documentation
- Works with Procurement Services to prepare and evaluate bid specifications for the purchase and maintenance of network hardware, software, and services
- Participates in regular team, business, project, and committee meetings
- Performs other duties as assigned
- On-call evening, weekend and callback work, as well as occasional work from other TPL branches/locations may be required

**Qualificatio