Group Sales Coordinator

The Aava Whistler Hotel is currently looking for its new Sales & Tour Coordinator. In this position, you will work closely with the Sales Manager and Revenue Manager.

As the Sales & Tour Coordinator, you are the important connection between management and operations. The Group Sales Coordinator will ensure that all client needs and requirements for all groups are attended to and surpassed from inception to follow up.

This role is a great opportunity for somebody who wants to grow in the hotel industry and sales. We expect you to be a team player while being able to work independently.

**Main Duties**:

- Understand all aspects and processing of hotel reservations (creation, changes/modifications, cancellations, etc.)
- Responsible for creating proposals and contracts for all market segments in collaboration with the Sales Manager and Revenue Manager.
- Receive and convert incoming inquiries to achieve targets.
- To meet and greet group leaders and work closely with groups to ensure complete satisfaction during their stay.
- Assist in creating group resumes weekly to communicate with Operations with efficiency and clarity.
- Ensure that all pertinent group details are maintained in the hotel’s shared drive and noted in the groups profile in Opera, including room and tour blocks, booking the meeting rooms and additional notes.
- To complete other duties, as directed and required by the Sales Manager, Revenue Manager and/or the General Manager from time to time.
- Qualifying inquiries and directing them to the appropriate sales contact when required.
- Arrange for creation and distribution of supporting documents and presentations.
- Collaborate with other departments to make sure bookings are handled efficiently.
- Work closely with catering companies and AV companies to ensure group requirements are achieved.
- Work with guest services and accounting to ensure correct billing and payment occurs.
- Coordinating with front desk the arrival, departure, and porterage times for scheduling.
- Ensuring routing is properly set up.
- Assist in entering rooming lists as requested by Sales Department
- Ensuring the automatic processing of advanced deposits
- Identifying and moving forward with potential selling opportunities
- Ensuring reservation details for groups such as correct minimum length of stay and deposit/cancellation policies are in place.
- Providing and maintaining excellent service levels at all times.

**Requirements**:

- A dedicated customer service professional that is committed to the highest quality standards.
- Excellent organizational and verbal skills.
- Ability to multi-task and handle the details of several projects simultaneously.
- Creative problem solver and innovative thinker.
- Minimum 2 years of hotel experience preferred.
- Experience with Opera Cloud preferred.
- Must be able to work well in high stress situations that arise.

Schedule:

- 8-hours (30-min lunch break inc).
- Monday to Friday

Experience: preferred yet not required.
- Group Sales: 1 year (preferred)
- Hotel Guest Services: 1 year (preferred)
- Meeting & Banquets: 1 year (preferred)

**Benefits**:

- Health benefits after 3 months with the company
- Staff rates for our hotels in Whistler, Vancouver and Asia
- 2-weeks’ vacation
- Flexible work hours (we get it, you can’t miss the first turns on a powder day)

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match
- Wellness program

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Whistler, BC V8E 1J1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person