Group Experience Coordinator

1 week ago

Whistler, Canada Gibbons Whistler Full time

Become a key-player in managing group experiences at Gibbons Whistler as a
- **Group Experience Coordinator****About Gibbons**:
**Core Purpose**
- Making People Happy**Vision**
- To be the most trusted and recommended brand by our team, our guests, and the communities we serve.Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve...**Values**
- Encourage Trust- Have Fun- Show Kindness- Act Like an Owner- HustleIf the above aligns with your values and career aspirations, we'd love to work with you**The Role**
- You will be responsible for coordinating successful group bookings across all Gibbons businesses. This includes nine F&B venues, The Adventure Group, Adara Hotel, The Spa at Whistler, and Gibbons Festival & Events. Your role includes communicating rates, managing contracts, and ensuring flawless event execution. This is a hybrid role of in person and remote work, but majority of time will be spent between Whistler office, Customer F2F, the Adara Hotel, and The Adventure Group Base Camp.**Perks and Compensation**:

- $50,000 - $60,000 annual wage based on experience.
- Commission and vacation accrual.
- 50% off F&B across our Gibbons Venues.
- 20% off The Spa at Whistler.
- Additional perks with The Adventure Group and the Adara Hotel.
- 3rd party perks at a variety of local businesses.
- Company events

**Key Responsibilities**:

- Respond to group inquiries, determine requirements, and create custom packages.
- Lead site visits, oversee group reservations from start to finish, and ensure successful event execution.
- Participate in sales development.
- Work with the Revenue team to establish connections with new destination management companies and maintain and nurture existing relationships.
- Handle client concerns in consultation with the Experience Manager.
- Attend weekly Sales & Marketing meetings.
- Attend training and strategy meetings as required.
- Maintain thorough knowledge of all product offerings within Gibbons.

**What you bring**:

- Experience in travel, tourism, and F&B industries.
- Experience in pitching, contracting, and executing group bookings and events.
- Confidence in conducting outreach initiatives.
- Proficiency in CRM software, digital communication, and contracting tools.
- Effective communication, presentation, teamwork, organizational, and time management skills with great attention to detail.
- A confident and dynamic personality aligned with the Gibbons Whistler brand.
- Ability to accommodate a flexible schedule for events and special requests.
- Ability to work independently and as part of a larger team.
- Experience with FareHarbour, Sevenrooms, and Tripleseat is beneficial but not required.

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