Service Advisor

4 days ago

Truro, Canada Hollis Ford Full time

Would you like to be recognized as a professional service advisor representing the country’s leading automotive manufacturer? If so, we would like to talk to you.

Our service team earn an excellent income and enjoy the benefits of working with a successful and progressive dealership. If you are currently a professional in automotive service, we’d like to talk to you. Previous service advisor experience is an asset. If you are looking to make the next step, this is a great opportunity

Those without experience are encouraged to apply. You must like dealing with people, have strong interpersonal skills, computer/typing and organizational skills a must. We offer industry-leading software, process training, seasoned staff and management in a growing environment.

**Qualifications**
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-province driver’s license and an acceptable, safe driving record
- Accredited training in service advisor skills, customer satisfaction and quality control
- Automotive service advisor experience
- Ability to concentrate and accomplish tasks despite interruptions
- Ability to perform a variety of tasks simultaneously
- Must be willing to submit to a background check

**Responsibilities**
- In this position, you’ll be able to get out from behind the desk and play an active role in the service lane
- Hollis Ford will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer’s vehicle safe
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer
- Information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Increase customer satisfaction by building customer relations
- Provide an exceptional customer experience to drive loyalty

**Benefits**
- Health, life, disability insurance
- Employee purchase program

Schedule:

- Monday to Friday

Work Location: In person

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