Key Account Manager

**We offer** HOERBIGER Canada is currently seeking a Key Account Manager to join our team in Edmonton, Alberta. The Key Account Manager is responsible for the commercial success, development, and relationship management of his/her end-user accounts, and prospects, and is always in alignment with the Organizational and Regional strategy. This position works seamlessly Sales, Engineering, and Customer Service teams to provide a best-in-class Customer Experience. The Key Account Manager is instrumental in driving growth in the process and natural gas market. This position is responsible for a region including AB, BC, SK, and MB. **Essential Duties and Responsibilities include the following** - Meet order entry/sales targets and other customer related KPIs in terms of growth, profitability, and volume. - Prepare and deliver proposals to potential and existing customers. - Develop the current accounts, resolve any customer complaints in a timely and professional manner to maintain customer loyalty. - Identify customer needs, desired results, key stakeholders. - Develop initiatives and activities to align and contribute to the Customers' short/mid/long term plans and strategies. - Plan and organize sales visits and provide regular reports, market information, competitor information and customer feedback to the Company, including information to enhance product and service development. - Preparation of project related quotations in collaboration with sales management, engineering, and customer service. - Provide accurate and timely forecasting of sales opportunities. - Quote presentation, follow up and negotiations. - Develop HOERBIGER from a product and service supplier into a long-term solution partner. **Requirements** General Requirements** - Engineering qualification (higher technical school, bachelor's degree). - Demonstrated success in a similar technical sales role; minimum of three years practical experience in the region. - Experience in selling in the refineries, petrochemical plants, specialty gas plants, and natural gas plants in the region. - Able to build relationships with customers based on trust and knowledge of products and services. - Excellent communication skills including active listening, ability to make sales and technical presentations, respond to customer questions and effectively negotiate for win-win solutions. - Willing to travel extensively within the region (>50%) Travel also will include participating in local and national trade shows, as well as transborder/international travel for training. - Minimum intermediate level computer skills including MS Office and CRM systems. **Technical/Functional Knowledge Requirements** - Understanding of the Oil and Gas Market (upstream, midstream, and downstream). - Knowledge of rotating and/or reciprocating machinery. **Company Profile** HOERBIGER Canada Limited (HCL) provides upgrade, maintenance, and repair services to users of industrial reciprocating compressors across multiple industries, including natural gas and process gas (refinery, petrochemical, and industrial/specialty gas) accounts. HOERBIGER is active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry. In 2021, its 5,862 employees achieved sales of 1.119 billion euros in 131 locations across 46 countries. Our products and services are used in reciprocating compressors, gas flow control units, vehicle drives, rotating unions, explosion protection, gas-powered engines, and in automobile hydraulics. Since 1895, it has been our ambition to deliver excellence for our customers. As a result, we create an environment which allows our employees to develop their full potential and demonstrate initiative: people and success go hand in hand at HOERBIGER. Job Reference: CA00030