Manager, Food and Beverage

Dolce is now seeking a Manager, Food and Beverage to join our team at Dolce Ivey Spencer Canada in London, Ontario.

**Job Summary**:
The** **Food and Beverage Manager** is responsible for the administration and supervision of the operational aspects of the Food and Beverage Department and reports to the Director, Food and Beverage Operations.

**Responsibilities will include but not be limited to**:

- Monitoring day-to-day F&B outlet operations and taking needed action to ensure standards of product presentation and service are being maintained.
- Selecting, training and supervising F&B staff in accordance with business needs, productivity and service standards.
- Monitoring the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies; suggest action plans for improvement as necessary.
- Responding to guest inquiries and coordinate special arrangements and requests for F&B outlets.
- Circulating through each dining area to ensure guest satisfaction; sincerely seek guest comments and quickly and willingly handle any complaints.
- Checking dining room, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.
- Assisting in developing and managing adherence to departmental policies and procedures.
- Monitoring & maintaining inventory, purchasing supplies, and ensuring compliance with all food and beverage regulations.
- Other duties as assigned

**Education & Experience**:

- Degree or Diploma in hospitality or equivalent and/or experience in a related field. Bachelors' degree preferred.
- Minimum 5 years of experience working within Food & Beverage in a high volume hotel, conference center or resort with at least three of those in a supervisory role.
- Smart Serve Certification is mandatory.

**Physical Requirements**:

- Flexibility and long hours sometimes required.
- Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
- Must be able to lift up to 40 lbs.
- Frequently is required to talk or hear.

**General Requirements**:

- Demonstrated leadership - Proven ability to effectively lead and train a diverse workforce.
- Must be able to effectively deal with internal and external customers and staff.
- Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.
- Must be able to effectively communicate both verbally and in writing, with employees and guests and approach all encounters in an attentive, friendly, courteous and service oriented manner.
- Must be computer literate with strong proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and adaptable to learning new and customized software programs.
- Must be highly organized, able to prioritize multiple tasks with a high level of detail, and have a sense of urgency to completing projects.
- Ensure compliance with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient operations.
- Assist in the Health & Safety program by ensuring that section 27 of the Occupational Health & Safety Act (OHSA) are being followed: conduct employee training and accident investigations; coordinate Health & Safety training within the department.
- Must be able to work variable shifts, weekends, holidays, and special events on occasion, as needed.
- Must have employment eligibility in Canada.

**Fundamental Requirements**:

- Dedicated to exceeding service standards and providing services and standards to the highest caliber.
- Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards.
- Highly organized, able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Adept at managing a fast paced environment and putting people at ease.
- Comfortable interfacing with a diverse group of individuals.
- Exceptional oral and written communication skills in English.
- Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.

**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta,