Technical Support Specialist

2 weeks ago


Markham, Canada DecisivEdge Full time

**Responsibilities**:

- Provide technical support to users for computer-related technical problems
- Respond to end user inquiries and issues
- Participate in internal and customer technology projects
- Install and maintain service for all end user computing equipment as necessary, including Desktops (physical and virtual), networking equipment (including firewalls, WiFi, VLANs, switches, etc.), and related internet services (Office365, Google, IAM, etc.).
- Manage end user devices including software installation (both automated and manual), verify proper controls, and maintain compliance
- Recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
- Maintain trust and confidentiality with regard to the information being processed, stored, or accessed by network users
- Participate in other company initiatives as required

**Required Skills and Competencies**
- Solid understanding of Windows 8 and 10 architecture and management
- Basic understanding of OS X
- Solid knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
- Some knowledge of WiFi
- Some knowledge of Active Directory concepts and administration
- Some knowledge of cloud services delivery architecture including authentication models and security
- Knowledge of PowerShell scripts to automate processes as necessary
- Ability to clearly communicate technical concepts to non-technical people
- Ability to multi-task and prioritize in a fast-paced environment
- Ability to work individually as well as part of a collaborative team



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