Technical Support Specialist

**Welcome to FOSS — Where Values Drive Everything We Do**

For over 60 years, the FOSS Auto Group has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation.

At FOSS, we are guided by five principles:

- _Glad to be here - We show up with positivity and pride._

- _Sweat the small stuff - Details matter, and we get them right._

- _Show up for each other - We succeed as a team._

- _Walk the talk - We lead by example._

- _Set the standard - We raise the bar._

We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join FOSS, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move.

**About The Role**

We are seeking a highly organized and customer-focused Technical Support Specialist to join our fast-growing Last Mile Rentals (LMR) team. This role is ideal for someone early in their career who has strong data acumen, thrives in a fast-paced environment, and is passionate about delivering exceptional service.

**What We're Looking For**

Data Management & Vendor Accountability

- Review and validate incoming data from external vendors and internal users to ensure accuracy and consistency.
- Monitor performance data and identify discrepancies or gaps across vendors, including:

- Vehicle storage partners
- Transportation providers
- Rental software platforms
- Repair and maintenance vendors

- Work with vendors to resolve data issues and ensure compliance with reporting expectations.
- Build and update dashboards and reports using Power BI and internal tools.
- Collaborate with internal teams (e.g., data, operations) to streamline data flows and reporting.

2. DSP (Delivery Service Provider) Support

- Provide quick, accurate support or triage requests to the appropriate internal team member.
- Track and document incoming issues to identify trends and improve support processes.

**What You'll Bring**

- 1-2 years of experience in a data support, operations, or customer service role (internships/co-op experience welcome)
- Proficiency in Power BI and Salesforce; comfortable working with large data sets and internal systems.
- Excellent organizational skills with strong attention to detail.
- Strong verbal and written communication skills with a professional, customer-first mindset.
- Proven ability to manage competing priorities in a high-volume, fast-paced environment.

**What We Offer**:

- Competitive compensation and benefits package.

- Employee team building and social events.

- Learning and development programs for all team members.

- Growth potential within our organization.

- Employee discount programs.

- Foss purchase and service program.

- Employee referral and recognition programs.

**_Our Commitment to Equal Opportunity_**
- At Roy Foss Automotive and Foss National Leasing, we are dedicated to creating a workplace where everyone feels welcome and has the opportunity to thrive. We believe that a diverse and inclusive team is not only our strength, but it also drives innovation and helps us better serve our customers and community._
- We are proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability. Our commitment to equal opportunity extends to all aspects of employment, including hiring, training, promotion, compensation, and benefits._
- We are committed to fostering a culture of fairness, equity, and respect for every employee and applicant._