2025-15 Support Technician- Canada Summer Job

**Job posting**

**Posting #: 2025-15**

**User Support Technician
- CANADA SUMMER JOB**

**WAGE RATE: $17.20 PER HOUR, 35 HOURS A WEEK**

**contract period: 8 weeks, July 7, 2025-August 29, 2025**

**THE OPPORTUNITY**
- **Join one of the Top 10 Canadian Youth Impact Charities of 2022 today Since 2010, Charity Intelligence has awarded Eva’s with high marks for financial transparency, accountability to donors and cost-efficiency.**_
- **Learn more about Eva’s Initiatives and the work that we do.**_
- About Us - Eva's Initiatives for Homeless Youth (evas.ca)_

Duties and scope of work

Under the supervision of Eva’s IT Manager, the User Support Technician provides essential technical support and plays a key role in maintaining and improving Eva’s IT infrastructure. This position ensures staff organization-wide have the tools and resources needed to perform their roles effectively. With a strong focus on customer service, the User Support Technician addresses day-to-day IT needs, resolves technical challenges, and contributes to ongoing IT projects that align with Eva’s mission.

Ongoing support will be provided as well as cross-functioning exposure for professional development. The role is a contract position for a period of 8 weeks. **This position is located at: Eva’s Place, 360 Lesmill Rd, M3B 2T5.**

**Responsibilities**:
User Support and Troubleshooting:

- Deliver timely helpdesk support to Eva’s staff, resolving software and hardware issues in a Windows-based environment.
- Provide technical support for iOS devices, ensuring functionality and usability for staff.
- Employ a customer-focused approach to ensure prompt, professional, and effective solutions to technical challenges.
- Maintain clear and concise documentation of issues, solutions, and workflows.

IT Infrastructure:

- Assist in upgrading all staff computers to the latest operating system, ensuring seamless transitions and mínimal disruption.
- Update and manage domain settings across all devices.
- Keep detailed and organized records of IT assets, configurations, and updates.

IT Projects:

- Collaborate with the IT Manager on key projects to improve IT systems and processes, including cloud-based initiatives and infrastructure improvements.
- Support the rollout of new technologies and tools to enhance staff productivity and organizational effectiveness

**Qualifications**:
To be eligible for this position under the Canada Summer Jobs program, applicants must:

- Be between the ages of **15 and 30** at the start of employment
- Be a **Canadian citizen, permanent resident**, or **person with refugee protection**:

- Be **legally entitled to work in Canada** (valid SIN required)
- Currently pursuing or recently completed a diploma or degree in **Information Technology, Computer Science**, or a related field
- Experience providing **technical support** in a Windows environment; familiarity with iOS support is an asset
- Comfortable troubleshooting hardware, software, and connectivity issues
- Familiarity with **cloud-based systems**, **device management**, and basic **network configuration** is an asset
- Strong **customer service** skills with a proactive and patient approach to resolving user issues
- Excellent **verbal and written communication** skills
- Highly organized and attentive to detail; able to maintain clear documentation
- Demonstrated ability to **work independently** and as part of a team in a fast-paced, service-oriented environment
- Passion for technology and a desire to learn and grow in the IT field

APPLY

**CONDITIONS OF EMPLOYMENT**

**LAND ACKNOWLEDGEMENT**

**LOOKING TO LEARN AND GROW WITH US?**

Check out other all our employment opportunities on our website at

**Eva’s Initiatives for Homeless Youth**

Administrative Office: 60 Brant Street, Toronto, Ontario, M5V 3G9

**Job Type**: Fixed term contract
Contract length: 8 weeks

Pay: $17.20 per hour

Expected hours: 35 per week

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2025-07-07