Applications Production Support Intermediate Analyst

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned in a concise and logical manner.

**Qualifications**:
2-5 years experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
Participation in some process improvements.
JAVA experience in the past.
Understanding of TOMCAT Server and Deployments
Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime, etc.)
Previous experience or interest in standardization of procedures and practices.
Basic Business knowledge/ understanding of financial markets and products.
Knowledge/ experience of problem Management Tools.
Understands of how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder

**Education**:
Bachelor’s/University degree or equivalent experience
Nice to have skills
Rest API Knowledge, Understanding on Kafka Integrations
Ability to develop support tools/scripts as required
Functional knowledge of SQL + ability to write SQL database script
Deeper understanding of web technologies
Understanding of IP networks + ability to analyze and monitor network traffic
Exposure to Mongo DB technology is a value add

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.
--------------------------------------------
- **Job Family Group**: Technology
--------------------------------------------
- **Job Family**: Applications Support
-------------------------------------------------
- **Time Type**: Full time
-------------------------------------------------
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gende