Applications Support Intermediate Analyst
2 days ago
The Applications Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
**Responsibilities**:
- The Applications Support Intermediate Analyst provides technical and business support for users of Citi Applications.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
**Qualifications**:
- 2-5 years of relevant experience.
- Expertise in SQL, Linux data searches, troubleshooting skills, and managing critical production environments.
- Participation in some process improvements.
- Previous experience or interest in standardization of procedures and practices.
- Basic business knowledge/ understanding of financial markets and products.
- Knowledge/ experience of problem management tools.
- Understands how own sub-function integrates within the function and commercial awareness
- Evaluates (sometimes complex) situations using multiple sources of information. Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholders
**Education**:
- Bachelor’s/University degree or equivalent experience**Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time-
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