Service Desk Analyst

2 days ago

Vancouver, Canada First Nations Health Authority Full time

**FNHA Overview**:
**About us**
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

FNHA is proud to have been named one of BC’s Top Employers for 2025. Learn more about why we were selected here.

The Info Technology team is looking for enthusiastic students to join our team. You will be provided opportunities to learn from hands on experiences and collaborating with experienced individuals in this field.

**Title**: Service Desk Analyst - Student
**Salary**: $19.87 - $24.66 - $29.43 per hour (pay range explained below)
**Contract**: Term - until August 29, 2025
**Hours**: Casual - 37.5 hours (core hours Mon-Fri 9am-3pm)
**Location**: Various offices in Metro Vancouver (Downtown Vancouver offices and Park Royal Office) - locations on the ancestral Coast Salish Territories of the Squamish, Musqueam & Tsleil-Waututh Nations. This a 100% on-site / in-office position.

**About the role**
As the Service Desk Analyst - Student, you will be the primary point of contact for all tech-support needs. You will be handling and resolving customer inquiries such as password resets, laptop imaging, equipment preparation for new hires, and managing shipments. As well, you will be collaborating with IT staff while providing support for Service Desk inquiries and issues.

**About you**
**Education**
- Education in IT or a related field of study

**Experience**
- Some experience supporting IT environments; such as hardware, software, multi-function devices, cell phones etc.
- Customer service experience

**Knowledge**
- Attention to detail
- Multitasking
- Excellent written and verbal communication skills
- Must be able to collaborate with customers and other IT staff

**Working at FNHA**
As a member of the team, you will have access to a wide range of employee benefits from day one, including:

- Access to LinkedIn learning
- Mindful Mondays
- And more

**The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.**

We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

**How to apply**

Closing date: May 20, 2025 (at 23:59)

For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements
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