Isl 18r

Posting Title - ISL 18R - Service Desk Analyst - Position Classification - Information Systems R18 - Union - N/A - Work Options - On-Site - Location - Vancouver, BC V6B 0N8 CA (Primary) - Salary Range - $64,123.59 - $72,674.35 annually - Close Date - 6/24/2025 - Job Type - Regular Full Time - Temporary End Date - Ministry/Organization - BC Public Service -> Attorney General - Ministry Branch / Division - Provincial Court Judiciary - Job Summary **The Team** The Provincial Court of British Columbia strives to serve the public by providing an accessible, fair, efficient and innovative system of justice. Provincial Court judges and judicial justices preside over most of the court cases in British Columbia. Sitting at nearly 90 locations throughout the Province, the Court hears criminal, family, youth, and civil claims as well as traffic and municipal by-law matters. Integrated Judicial Services supports judges and judicial justices through administrative services and scheduling to facilitate fair, timely, and accessible justice for all British Columbians. The Court’s administrative headquarters is located at the Office of the Chief Judge in downtown Vancouver. **The Role** **Qualifications**: Education and Experience Requirements - Degree or Diploma in computer science or information technology or a related field and minimum one (1) year of *related experience; OR - Related Certificate or program completion and minimum two (2) years of *related experience; OR - An equivalent combination of education and experience may be considered. - Related experience must include all of the following: - Minimum one (1) year of experience in a Help Desk environment. - Experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software. - Experience with Windows environments, Remote Access technologies (VPN, Remote Desktop Services, and Remote Assistance). - Certifications in A+ and ITIL foundation. - Experience with current Microsoft Office suite, Office 365 and Teams. - Experience with current hardware technologies, including configuring of computers, and printers; hardware troubleshooting techniques. PROVISOS/Willingness Statement: - Valid Class 5 Driver’s License. - Must be willing to travel periodically within BC. **About this Position**: This position has full time on-site requirements. An eligibility list may be established to fill both current and/or future permanent vacancies. Enhanced Security Screening will be required. Employees of the BC Public Service must be located in BC at the time of employment. This position is excluded from union membership. **Working for the BC Public Service**: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. **How to Apply**: **Resume: YES**: - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. **Questionnaire: YES** - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements. - Job Category - Information Management/Information Technology