Clinic Assistant Reception 1 Full Time

**Winnipeg Humane Society - Job Posting #2024-9-23**

**Date**:December 19th, 2024

**Position Title**: Clinic Assistant -Reception 1**-**Full Time**
**Department**: Clinic

**Reports to**: Manager, Clinic Operations

**Classification**: Union, Unit 4

**Rate**: $16.72/hr (start) - $21.74/hr (Year 10 union wage scale)

**Hours**: 40hours/ week; Monday to Friday 10:30am - 6:30pm
**DAYS/TIMES OF SHIFTS COULD VARY/CHANGE**

**Start Date**:ASAP**

**Closing date for Applicants**: Open until filled

**Position Summary**:
Responsible for daily assistance to the clients and clinic staff at the Winnipeg Humane Society.

The main point of contact for clients for admitting and discharging animals for surgical and follow
- up appointments, also responsible for telephone reception of the Clinic. In addition, completes

data entry and provides assistance to the veterinary staff. Has ongoing contact with the public,

staff, and volunteers.

**_Who we are: _**
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and

events.
- An innovative community service organization committed to protecting animals from suffering,

and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff united in the

belief that every animal deserves dignity and love.
- One of the largest and more recognized animal shelter and welfare organizations in Canada.
- Always growing, changing, and adapting to meet the expectations of the community and the

needs of Winnipeg’s animal population.

**Duties and Responsibilities**

1. Providing excellent customer service. Reception duties include greeting the public in
person and on phones, admitting and discharging surgical patients, booking

appointments and providing general information

2. SNAP (Spay/Neuter Assistance Program) information and bookings
3. Opening and closing duties include cleaning work areas, monitoring equipment, securing

cupboards and doors, balancing cash and POS drawer and making up deposits

4. Data entry on appropriate animal files, including in-house and day surgery animals
5. Monitor inventory and communicate needs to Clinic Assistant II - Reception.
6. Mailing of surgery reminders or other required documentation.
7. Basic animal husbandry to animals in clinic.
8. Provide assistance to the Veterinarians and Animal Health Technologists with

examinations and treatments of animals and with clerical duties.

9. Maintaining a spotless work environment in the clinic area.
10. Attend training sessions as required.
11. Other duties as reasonably assigned

**Standards of Performance**

1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing job
duties; as well as when representing the Winnipeg Humane Society both inside and outside

of the shelter environment.

2. Successful and thorough completion of assigned job duties within reasonable time limits.
3. Exemplary level of care is provided to each animal consistent with Humane Society policies

and procedures.

4. Reliability and diligence in the position.
5. Demonstrate efficiency, timeliness, and diligence in the completion of assigned duties.
6. Communicates effectively and respectful with staff, volunteers and clients at all times.
7. Capacity to work effectively in a team environment, tactful, supportive and able to modify

interpersonal style and behaviour to work effectively with others.

9. Maintain strictest confidentiality on all matters pertaining to the WHS.
10. Demonstrate willingness and ability to operate within the confines of the protocol and

policies as set by the WHS.

**Accountability**

Reports to the Manager, Clinic Operations and works day to day with the on-duty Veterinarians and

Registered Veterinary Technologists.

**Authority**

Authority to perform all assigned duties and responsibilities within established policies and

procedures.

**Exemplifies Winnipeg Humane Society’s Core Values**:

- We let empathy guide our commitment to animal welfare and approach to all individual

beings, people, and animals alike.
- We value and accept each other.
- We are committed as an organization to lead with integrity and accountability.
- We are guided by innovation and remain open to change.
- We foster an inclusive, purposeful, and safe communication space.

**Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society by**:

- Being knowledgeable and supportive of WHS programs
- Sharing their passion for service to animals, people, and our community with our guests
- Serving as an inspiration to all guests by providing an exemplary level of animal care and

guest service
- Being able to communicate a compelling case for support that demonstrates the impact of

philanthropy on Winnipeg Humane Society

**Abilities, Skills & Knowledge**

1. Excellent customer service skills a must; positive, pleasant attitude and good interpersonal
skills

2. Scientific aptit