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Medical Office Assistant/receptionist

2 weeks ago

Winnipeg, Canada The Minor Illness & Injury Clinic Full time

**Job Title**: Full-Time Medical Office Assistant (MOA)

**Employment Type**: Full-Time

**Location**:The Minor Illness and Injury clinic

**Duration**:
**Anticipated Shifts**:Monday to Friday shifts will vary between 8:00 am to 4:00 pm. 8:30 am-4:30 pm, 9:00 am to 5:00 pm, 11:30-7:30, and 12:00 pm to 8:00pm.

**Anticipated Start Date**:October 2025

**Probationary Period**: There will be a six-month probation period. If successful, annual renewals will be offered.

**Salary**: Starting at $18.00. After six-month probation period and successful will move up to $19.25; A modest benefit package will be provided after the six month probation period.

**Work Remotely**: No

**Reports To**: Clinic Manager
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- Ability to communicate respectfully and positively with patients and staff and presents self in an approachable and friendly manner.
- Ability to provide a welcoming, safe and supportive atmosphere to all individuals inquiring about our services.
- Understands and demonstrates a patient centered approach.
- Demonstrates effective active listening and communications skills.
- Ability to take initiative in handling routine matters and inquiries, demonstrating common sense and use of experience to develop potential solutions, understanding when to seek direction.
- Ensures that the privacy and confidentiality of staff and patient information and relationships are maintained.
- Is coachable and adaptable -- adjusts priorities and work goals as necessary while, maintaining a calm demeanor, when working under changing or unclear conditions.
- Is able to manage multiple duties and tasks effectively and efficiently.
- Works collaboratively in the context of a provincial organization, with numerous colleagues, to ensure a consistent approach.

**Responsibilities include but are not limited to**:

- Greet and check in patients in a professional and courteous manner
- Answer phone calls and respond to patient inquiries
- Schedule and confirm appointments
- Prepare and maintain patient medical records using EMR (Accuro)
- Maintain a clean and organized reception and workspace
- Assist with traffic flow
- Participate in regular office procedures including photocopying, faxing information, answering information requests
- Assisting physicians and nurses as needed
- Medical Equipment Processing
- Light cleaning duties
- Practice and always maintain professional conduct
- Support and follow all policies and procedures
- Demonstrate a strong commitment to personal and professional ethics, integrity and responsibility.

**Qualifications**:

- Completion of a recognized Medical Office Assistant (MOA) program or equivalent experience
- Previous experience in a medical office setting preferred
- Proficiency in EMR systems, specifically Accuro
- Strong organizational and multitasking skills with the ability to manage a varied workload efficiently
- Professional, compassionate, and patient-focused attitude
- Excellent verbal and written communication
- Ability to work both independently and collaboratively as part of a team
- Comfortable handling reception duties and interacting effectively with patients, staff, and the general public
- Demonstrated proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Ability to manage confidential material with discretion and professionalism
- Sensitivity and understanding when working with culturally diverse populations
- Successful completion of the PHIA Online Course is required prior to the start date

Pay: $18.00-$19.25 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Application question(s):

- Are you proficient in using Accuro EMR?
- Have you completed a recognized Medical Office Assistant (MOA) program?

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Medical Office: 1 year (required)

Work Location: In person