Therapeutic Specialist, Montreal

**The Position**:
Accountable for achieving/exceeding District Pod sales, Multi-Channel Customer Plan and KPI results through exceptional customer engagement, delivery of outstanding customer value and maximizing the number of appropriate patients on assigned products. As a true Pharma partner, acts as customer orchestrator to ensure a seamless positive customer experience.

**Responsibilities**:

- **Sales & Budget**:Accountable for achieving/exceeding District Pod sales, Multi-Channel Customer Plan execution and KPI results (sales vs. objective, market share growth, customer satisfaction, CLM Use, etc.) through exceptional customer engagement and delivery of outstanding customer value. Analyses & evaluates own and team performance within the District Pod. Assists in the development of customer business plans & collaborates with cross-functional customer-facing team members and District Customer & Account Manager to maximize business opportunities. Accountable for assigned key accounts. Works collaboratively with all cross-functional customer-facing team members to ensure strategic alignment and appropriate deployment of value-add offerings. Effectively utilizes all available resources to achieve customer satisfaction through the promotion of BI products via customer journeys. Implement and monitor allocated brand and operational budget spend.
- **Customer Engagement**:Engages with customers and assigned accounts (physicians, nurses, pharmacists, specialists and other HCPs) as a Pharma partner with exceptional product and TA knowledge. Assists in the development of the ICP and accountable for the implementation of the MCCP, programs and actions guided by brand CSFs, Veeva suggestions, customer needs & insights. Customizes approach for each interaction on each customer and account (face to face, digital, CME, OLA, etc.) to assess customer and account needs and create value, drive customer impact and maximize the number of appropriate patients that receive assigned products. Utilize exceptional hybrid customer engagement skills to achieve optimal call outcomes on every call. Continuously feeds back market and customer insights (competitive intelligence, campaign and messaging feedback, etc.)
- **Customer Orchestration for Assigned Customers**:Orchestrates customer centric engagements in collaboration with cross-functional customer-facing colleagues and external stakeholders. Leads and manages all customer/stakeholder interactions for assigned customers and accounts within their assigned geography.
- **Collaboration & Teamwork**:Works collaboratively with all cross-functional partners within and across the districts and alliance partner(other TSs, HCAMs, MSLs, RMSs, etc.) to ensure a seamless positive customer experience, openly recognizing team accomplishments and constructively sharing lessons learned. Engages with all members of the local account, and builds exceptional relationships with customers and internal cross-functional teams. Acts as an agent of change within District Pod and regionally or nationally, to maintain a culture of performance, growth mindset, collaboration, agility, accountability and intrapreneurship.
- **External Expert Development & Advocacy**:Identifies, develops and engages external experts to build strategic partnerships through projects and activities. Works with trained speakers on defined topics and projects. Provides feedback and follow-up to speakers and attendees. Initiates contacts and network-building among advocates and HCPs. Manages programs and budgets according to account plan. Provides the appropriate speakers for OLAs, CMEs and conferences.

**This position is field-based.**
Field-based roles require employees to be located in the area/region where their role is based to be close to our customers.

**Requirements**:

- University degree, preferably in Health Sciences or Business Administration.
- Excellent medical/product knowledge, customer engagement and selling skills and providing exceptional customer satisfaction.
- Demonstrated abilities to leverage all resources and channels (face-to-face and digital) to create a seamless customer experience to deliver outstanding customer value.
- Exceptional communication, growth mindset, collaboration/teamwork, customer engagement and presentation skills.
- Ability to understand and effectively transfer knowledge of scientific and disease-related nature through meaningful engagements with key customers and drive behavior change
- Demonstrated agility, resilience and ability to adapt to ever-changing environments
- Experience in developing speakers and external expert advocates.
- Strong customer planning/organization, analytical skills, and budget/resource management.
- Highly motivated and passionate to bring more health to more patients who can benefit from BI products.
- Must possess a valid provincial driver's license (based on location of position) and be able to travel.For Quebec-based positions: French and English l