Quality Improvement Specialist

**Position**:Quality Improvement Specialist

**Department**:Quality & Patient Partnership

**Position Status**:Full Time Permanent

**Temporary Contract End Date (if applicable)**:N/A

**Union**:Non-Union

**Number of Positions**:2

**HOURS OF WORK**:
**WHY WORK FOR US**:
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people and nothing is more important to us than our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

**WHAT YOU’LL DO**:
The Quality Improvement Specialist (QIS) plays a crucial role in the planning, development and execution of complex corporate quality improvement initiatives to improve the patient experience, patient safety, health outcomes, access and integration. The QIS is instrumental in guiding, supporting and educating program leaders and teams in quality improvement, change management, and project management. The role advances a culture of continuous improvement in collaboration with point of care staff, leadership, physicians, patients and families to improve and sustain the quality of care at PRHC.

**WHAT YOU’LL BRING**:

- Bachelor’s degree in healthcare-related or Industry/Process Engineering required
- Master’s degree or equivalent preferred
- Greater than 5 years hospital experience strongly preferred
- Formal training (certification required) in improvement methodologies (Quality Improvement, Lean, Six Sigma, Change Management, Process Improvement) or Project Management

**WHO YOU ARE**:

- Minimum 5 years’ experience in quality improvement or project management
- Proven experience in Quality Improvement methodologies (eg. Lean, Six Sigma, High Reliability), Service Design, change management and Project management required.
- Excellent problem recognition, and problem-solving skills.
- Excellent interpersonal skills and communication skills to build trusting relationships at all levels.
- Proven experience implementing continuous improvement strategies at direct customer level, combined with the ability to explain it in layman's terms.
- Experience in negotiation, facilitation, problem solving, decision-making, analysis, time management and critical thinking required.
- Ability to engage, integrate, and consider multiple stakeholder perspectives.
- Excellent organizational skills and ability to handle multiple projects at a time.
- Superior verbal and written communication and presentation skill.
- Proven leadership skills and an ability to influence and engage in quality improvement and build a culture of continuous improvement.
- Demonstrated facilitation, team building and coordination skills to achieve the successful implementation of change initiatives.
- Advanced skills in statistical data analysis and proficiency with MS Office: Outlook, Excel, PowerPoint, Visio, Word and project management/planning/tracking tools. Miro knowledge an asset.
- Ability to work well independently and as a member of a multidisciplinary team.
- Understanding and ability to provide learning through adult education strategies.
- Demonstrated commitment to continuing education.
- Knowledge of Accreditation Canada Standards, Required Organizational Practices and experience leading teams in preparation for surveys.
- Experience using Epic; Epic Credentialed Trainer status considered an asset.
- Demonstrated ability to meet deadlines, work autonomously, oversee multiple competing projects, and work collaboratively within an interprofessional team environment.

**OUR COMMITMENT**:
At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.

Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in th