Quality and Process Improvement Coordinator

**Position: Coordinator**

**Department: Quality & Process Improvement**

**Position Status: Part-Time**

**INTERNAL ONLY - Please Note a change in status will result in changes to your accrual banks**

**Temporary Contract End Date (if applicable)**:
**Union: Non-Union**

**Number of Positions**:1

**HOURS OF WORK**:
**WHY WORK FOR US**:
Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.

We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.

We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.

**WHAT YOU’LL DO**:
The Quality and Process Improvement Coordinator will work with team members and PRHC’s leaders to support the implementation of initiatives and strategies to achieve PRHC’s quality-related goals and strategic objectives. The Coordinator support the Quality Improvement, Patient Experience and Patient Engagement work of the Quality department such as the Post-Discharge Phone Call Program, Patient & Family Partner Program and Accreditation readiness program. They will perform data input and extraction, develop presentations, education and training, and provide communications, logístical, project management, and analytical support for program and corporate initiatives.

**WHAT YOU’LL BRING**:
Post-secondary education in Business Administration or a related field.

Knowledge of customer service, quality improvement, project management and data analysis would be an asset.

Quality Improvement

Change Management

Project Management

**WHO YOU ARE**:
Experience providing support in a health care setting

Ability to develop and maintain effective working relationships with internal and external contacts.

Excellent verbal and written communication skills.

Demonstrated ability to manage change effectively, creating a positive workplace environment.

Excellent interpersonal skills and ability to interact well with all levels of staff and the community.

Excellent organizational and time management skills to adapt to continually changing priorities.

Demonstrated ability to meet goals and objectives within specified time frames.

Demonstrated ability to work in a fast-paced environment with multiple demands at a time.

Demonstrated ability to work independently and use good judgement, and as a team member.

Demonstrated ability to maintain good attendance.

**OUR COMMITMENT**:
At PRHC, we take great pride in maintaining an inclusive culture of respect and a diverse workforce that reflects the community we serve. We do this because we understand that bringing different perspectives and backgrounds to the fulfillment of our mission, vision and values makes us better.

Thank you for your interest in the opportunity at PRHC. If you are selected to move forward in the recruitment process, you will be contacted by a member of the Talent Acquisition team.