Process Improvement Manager

This is a temporary 12 month contract role
As the Manager, Process Improvement you will ensure effectiveness and efficiency in process and systems that align with service delivery standards and expectations as set by CBI Home Health. This role will lead change management initiatives, projects, and consistency in administrative processes to successful outcomes regionally. Leading by example, the Manager, Process Improvement will work closely with administrative teams (at times with direct reports) to ensure effectiveness and efficiency of service delivery is optimized.

What You Will Do Each Day

• Ensure Best Practice guidelines are established, working closely with other Managers of Process Improvement to create consistency across the Province, sharing ideas for innovation and improvement.
• Implement Best Practice in each location and routinized to ensure the best quality service is delivered efficiently, consistently for the long-term.
• Develop project plans, provide project oversight and implementation as per defined timelines and deliverables.
• Assess and reassess project deliverables to ensure project plans align with project goals.
• Access subject matter experts as required to ensure projects meet or exceed goals and objectives in a timely way.
• Maintain a comprehensive strategy and plan regarding change management.
• Actively seek out ways to use data to improve service delivery or processes through communicating with Directors and Managers.
• Develop, execute and manage action plans related to funder outcomes and KPIs.
• Effectively communicate within the region regarding opportunity to improve quality, data management, and overall effectiveness of service delivery, engaging any or all stakeholders that can contribute to positive change.
• Identify opportunities to innovate, improving service delivery, process and/or systems.
• Ensure all processes and procedures associated with accreditation are followed and consistently documented.
• Work closely with clinical leaders to ensure alignment between clinical Best Practice and process Best Practice.
• Identify risk appropriately, engaging appropriate team members to mitigate, manage or resolve the risk
• Ensure that processes and systems align with current policy and procedure.
• Facilitate effective communication (verbal and written) across levels of the region (Directors, Managers, Field Staff where appropriate) to share data & improvement strategies to promote standardization and efficiency.
• Actively contribute to local Quality Improvement Plans.
• Liaise with other Process Improvement & Quality Managers to share knowledge and experience within the organization.
• Extract data from data management systems to monitor trends and identify problems, opportunities for improvement, and evidence of success.
• Facilitate data confidence through cross referencing when possible.
• Source opportunities to better collect and manage key pieces of data that drive clinical and business outcomes.
• Identify opportunities to improve service and communicate to those who can use the data to make appropriate changes.
• Analyze and interpret data to provide feedback to the Director of Operations, Care Managers or other relevant internal stakeholders
• Work in accordance with company health and safety guidelines and procedures; actively participate in safety initiatives, and promptly report any hazards or concerns.
• Ensure proper use of routine practices and use of personal protective equipment as required.
• Respect privacy and confidentiality of clients/caregivers/families and the health care team. Obtain verbal, or when required, signed consent to treat and ensure ongoing consent.

What You Will Need To Be Successful

• Post-Secondary education in Business Administration, Project Management, or related field
• Minimum 2 years of experience in an improvement leadership role
• 1 year of experience in a health care environment, or strong understanding of home care sector
• Demonstrated experience and success in project planning and implementation
• Experience in data analysis to drive quality improvements
• Results-oriented with analytical problem-solving skills
• Strong organization and planning skills
• Project & Change Management
• Critical/Analytical Thinking
• Process Improvement & Quality Assurance
• Attention to detail
• Strong interpersonal skills
• Able to work independently and within a team- collaborative
• Excellent verbal and written communication skills
• Excellent time management and organizational skills
• Strong computer literacy with various applications and programs
• Project management experience and rigor

When you join our team as the Manager, Process Improvement, you will belong to one of Canada's leaders in the healthcare industry, with 250 locations across the country. As one of the largest healthcare networks in Canada, we are proud to be named one of Canada's Best Managed Companies, Platinum Member and Canada's 10 Most Admired Company Cultures.

Join us at CBI Home Health - Because Your Care Matters.

To learn more about CBI, please visit

CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.