Membership Coordinator

2 weeks ago

Greater Toronto Area, Canada Direct Source Solutions Full time

***:
**PRIMARY DUTIES AND RESPONSIBILITIES**

In this role, you will be responsible for the following:
**MEMBERSHIP DATA**
- Maintain accurate member data and recommend opportunities for quality improvement initiatives
- Coordinate annual membership renewal process including addressing member inquiries and supporting access to renewal process Manage the development of annual membership recruitment strategy, participate in implementation and evaluation
- Contribute to member recruitment and retention strategies and plan including participating in projects
- Analyze and report data
- Recommend and initiate new member benefits
- Ensure data security and privacy

**INFORMATION TECHNOLOGY**
- Coordinate and maintain the organization’s websites. Based on input, update content on website. Participate in website improvements and evolution
- Provide support to staff, volunteers, and Board members relating to organizational soft and hardware
- Work with vendors, contractors, and contributors
- Explore new technology and present best options to incorporate into the organization

**CUSTOMER SERVICE**
- Support members needs and inquiries. Track and report on customer needs
- Actively pursue proactive solutions to address members' gaps and needs
- Contribute to the development and implementation of the organization’s Strategic Plan and operational projects

**KEY QUALIFICATIONS REQUIRED**:
What you'll bring to the role:

- Minimum 4 years prior experience in a membership related role, interacting with members, staff, and the public
- Strong administrative and organizational skills with an emphasis on time management and priority setting
- Proven ability to work with others, skilled at collaborative achievement
- Experience in member relations and/or services, preferably with a non-profit organization
- Strong time/priority management skills able to handle multiple projects
- Excellent communication skills
- Enthusiastic, energetic, and motivated to learn and develop skills

**EDUCATION**
- Post-secondary education in IT, Administration, or similar field or equivalent combination of education and experience

**TECHNICAL SKILLS**:

- Advanced Microsoft Office skills (e.g., Word, Excel, PowerPoint, Outlook, Teams, etc.)
- CRM/Database Management Software i.e. iMIS or other not-for-profit CRM platforms would be a definite asset
- Experience with Google Analytics, SEO Analysis, WordPress, etc. would be beneficial

**WORK SCHEDULE**:

- This position is a hybrid role
- Hours of operation are: 8:30 am -4:30 pm Monday to Friday

**COMPENSATION PACKAGE & WHAT WE HAVE TO OFFER**:

- A very competitive salary based on experience
- Extensive benefits plus a monthly Home office allowance contributing to internet and phone costs
- Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential

**APPLICATION PROCESS**:
Our client is an equal opportunity employer. We wish to thank all those who apply, however, only those individuals whose skills and experience most closely match our requirements will be contacted by a member of our team.

Schedule:

- Monday to Friday

Application question(s):

- What are your Salary Expectations?

**Experience**:

- CRM Database management: 4 years (preferred)
- website technology administration: 4 years (preferred)
- Customer Service for a Non-for-Profit: 4 years (preferred)

Work Location: In person

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