Guest Services Representative/night Auditor

2 weeks ago

Ottawa, Canada Comfort Inn Ottawa West Full time

**Job Summary**

Come join our team at the newly renovated Comfort Inn Kanata The Guest Services Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. They will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

**Duties & Responsibilities**

  • Registers guests and assigns rooms, accommodating special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations/guest arrival.
  • Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Files room keys.
  • Knows how to use front office equipment.
  • Processes guest check-outs.
  • Posts and files all charges to guest, master, and city ledger accounts.
  • Follows procedures for issuing and closing safe deposit boxes.
  • Uses proper telephone etiquette.
  • Uses proper mail, package, and message handling procedures.
  • Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures. Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

**Skills & Qualifications**

  • Previous front office experience an asset;
  • Proficient with Microsoft Word, Excel, network systems (Opera would be an asset);
  • Strong numeracy, cash handling, data entry, analytical and communications skills;
  • Customer Service skills;
  • Proven ability to be organized, multi-task and prioritize; ability to work within deadlines;
  • Completion of High School, GED or equivalent;
  • Ability to work weekends and overnights and in an independent setting with minimum staff on schedule.

**Job Types**: Part-time

**Job Type**: Part-time

Part-time hours: 16-32 per week

**Salary**: $16.50-$18.00 per hour

Schedule

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate

  • Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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