Technical Associate: System and Network Administration

**Position Title**:Technical Associate: System & Network Administrator

**Location**:Hybrid (Edmonton)

**Salary Range**: $33 - $40 per hour

At RWI Synthetics, we’re not just hiring for a job - we’re inviting you to join a movement. Forget everything you think you know about interviews or hiring. Our process is designed to get to know you - your dreams, your passions, and how you envision shaping the future. Through a series of conversations, we’ll ensure this relationship is equally beneficial - for you and for us.

The role involves the provisioning and support of the Synthetic Earth platform for internal and external users. Synthetic Earth combines interactive VR, agentic AI, and generative AI experiences in a remote game-like user interface, supported by advanced back-end service APIs for data, interaction, and intelligent agents. RWI hosts this experience on prem.

If this role doesn’t feel like the perfect fit for you, share it with the first person who came to mind while reading it. We trust your instincts to help us find the right person for this opportunity.

**Who We Are**

At RWI, we’re reimagining what’s possible by tackling some of the world’s most significant challenges - disaster readiness, decarbonization, sustainable growth, and inclusive communities. We combine cutting-edge technology, storytelling, and collaboration to create solutions that build a more equitable, sustainable planet.

**What You’ll Do**
- Lead and contribute to innovative projects that deliver real-world impact.
- Collaborate with a multidisciplinary team to create solutions that exceed expectations.
- Combine creativity and technical expertise to tell compelling stories with data.
- Participate in team education, knowledge sharing, and process improvement.
- Systems and Network Architecture:

- Design, deploy, and maintain robust network and system architectures to support scalable, secure, and high-performance operations.
- Monitor, troubleshoot, and optimize network and system performance.
- Data Privacy and Security:

- Implement and enforce data privacy protocols to safeguard sensitive customer and organizational data.
- Conduct regular audits to ensure compliance with regulatory standards and best practices.
- Work toward achieving widely recognized security certifications to validate the security of our servers, services, and key assets.
- Create, maintain, and monitor systems and processes for internal and customer security, confidentiality and usage compliance
- Essential IP and Source Code Protection:

- Safeguard essential intellectual property, including source code and corporate competitive assets, by implementing stringent access controls and security measures.
- Develop and maintain disaster recovery and business continuity plans.
- Authentication and Authorization:

- Develop and manage secure methods for authentication and authorization for accessing data and executing models.
- Collaborate with development teams to integrate secure identity management systems into our services.
- Knowledge and Data Management:

- Manage and secure the data library and knowledge repository, ensuring it is accessible and reliable for internal teams and clients.
- Maintain proper versioning, access control, and backup for organizational data assets.
- Corporate Asset Management:

- Oversee the organization, security, and accessibility of the company's data library and knowledge repository.
- Ensure proper version control, backups, and access protocols for critical corporate assets.
- Provision highly-available systems that run service APIs
- Instrument and monitor systems, networks, and APIs in deployment
- Catalogue, meter, measure, monitor, and continuously improve, the distributed infrastructure of machines and mission-critical service APIs
- Maintain internal branches of github tools
- Maintain and extend the build toolchain for the extensive RWI codebase

**What You’ll Bring**
- Technical Expertise:

- In-depth knowledge of network administration, system architecture, and cloud technologies
- Strong expertise in firewalls, VPNs, IDS/IPS, and other security tools.
- Experience with data encryption, secure authentication protocols, and access control systems.
- Data Security and Privacy:

- Deep understanding of data privacy regulations and compliance requirements (e.g., GDPR, HIPAA).
- Programming and Scripting:

- Proficiency in scripting languages (e.g., Python, Bash) for automation and system management.
- Problem-Solving and Analysis:

- Strong analytical skills to identify, diagnose, and resolve complex network and system issues.
- Experience with monitoring tools and performance optimization techniques.
- Collaboration and Communication:

- Ability to work closely with cross-functional teams, including engineering, product, and compliance, to align infrastructure needs with organizational goals.
- Clear communication skills to document processes and present technical concepts to non-technical stakeholders.

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