Guest Service Manager

1 week ago

St Thomas, Canada Holiday Inn Express and Suite - St Thomas Full time

Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
- Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Ensure your team are properly trained on systems, security, service and quality standards
- Ensure your front office team delivers a great service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
- Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management
- Oversee night audit function and preparation of daily financial reports
- Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
- Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
- Perform other duties as assigned. Also serve as manager on duty

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)
- Hotel: 1 year (preferred)

Work Location: In person

  • Guest Service Agent

    1 week ago

    St. Thomas, Canada Holiday Inn Express and Suite - St Thomas Full time

    Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and Responsibilities: - Greet and welcome guests as they arrive at the hotel - Check guests in and out, ensuring all necessary information is obtained and recorded accurately - Answer phone calls...

  • Guest Service Manager

    1 week ago

    St. Catharines, Canada Heart of Niagara Hotels Full time

    **Guest Service Manager - Hampton Inn** **Summary** The Guest Service Manager is responsible for the daily operations of the front desk at Heart of Niagara Hotels and reports to the General Manager of the assigned property. He/she is responsible for the oversight and management of hotel front desk agents and for ensuring the highest quality assurance...

  • Guest Service Agent

    24 hours ago

    St. Thomas, ON NR Z, Canada Holiday Inn Express and Suites Full time $18,000 - $40,000 per year

    Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.Duties and Responsibilities:Greet and welcome guests as they arrive at the hotelCheck guests in and out, ensuring all necessary information is obtained and recorded accuratelyAnswer phone calls and respond...

  • Guest Attendant

    7 days ago

    St. Thomas, Canada Caressant Care Full time

    **About the Opportunity** Caressant Care is seeking a Guest Attendant to join our accomplished team of professionals at our 54 bed retirement home in St Thomas, Ontario. Under the supervision of the Registered Staff, you will provide our residents with support in daily living activities, laundry, light housekeeping and food and beverage service. **SKILLS...

  • Guest Attendant

    1 day ago

    St. Thomas, Canada Caressant Care Full time

    **About the Opportunity**: Caressant Care is seeking a Guest Attendant to join our accomplished team of professionals at our 60-bed retirement home in St. Thomas, Ontario. Under the supervision of the Registered Staff, you will provide our residents with support in daily living activities, laundry, light housekeeping and food and beverage service. **SKILLS...

  • Guest Services Supervisor

    1 day ago

    St. Catharines, Canada Holiday Inn & Staybridge Suites Full time

    **Heart of Niagara Hotels** **Job Title**:Guest Services Supervisor **Department**:Guest Services **Industry**:Hospitality **Location**: Holiday In & Staybridge Suites, St. Catharines, ON. **Position Type**: 3-month contract **Reports to**: Guest Services Manager **About Heart of Niagara Hotels**:Heart of Niagara Hotels is a premier hospitality group...

  • Guest Services Agent

    23 hours ago

    St. John's, Newfoundland and Labrador, Canada Germain Hotels Full time $32,000 - $42,000 per year

    "What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Guest Service Agent

    1 day ago

    St. John's, Canada Fairfield by Marriott St. John's Full time

    Under the direction of the Operations Manager, and amongst a great team, the Guest Services Agent will be the Ambassador of guest satisfaction involving being actively engaged in anticipating and delivering lively guest experiences. To be successful in this role, an individual must be willing to continually grow and find efficiencies in how they work and...

  • Manager of Guest Services

    3 days ago

    St. John's, Newfoundland and Labrador, AC P, Canada The Gathering Place Full time $50,000 - $70,000 per year

    Manager of Guest ServicesFull-Time | St. John'sThe Gathering Place is looking for a strong, compassionate leader to join us as Manager of Guest Services. This role provides leadership and clinical oversight for programs supporting Guests with complex health, mental health, and social needs.What You'll DoLead and support a dedicated team providing...

  • Program Manager

    7 days ago

    St. Thomas, Canada The INN St. Thomas-Elgin Full time

    The INN St Thomas-Elgin seeks to provide safe, temporary shelter to individuals 16 and over while supporting all basic human needs and reducing barriers to obtain housing. Reporting to the Executive Director, the role of Program Manager is to ensure that all daily functions of The INN St. Thomas-Elgin program are managed effectively, continuously improving...