Manager of Guest Services

2 days ago


St John's Newfoundland and Labrador AC P Canada The Gathering Place Full time $50,000 - $70,000 per year

Manager of Guest Services

Full-Time | St. John's

The Gathering Place is looking for a strong, compassionate leader to join us as Manager of Guest Services. This role provides leadership and clinical oversight for programs supporting Guests with complex health, mental health, and social needs.

What You'll Do

  • Lead and support a dedicated team providing trauma-informed, Guest-centered care
  • Oversees drop-in case management services and daily clinical operations
  • Recruit, onboard, coach, and evaluate staff
  • Provides ongoing clinical supervision to the Case Management team
  • Ensure accurate documentation in our secure database
  • Manage scheduling, leave approvals, and timesheets
  • Build strong partnerships with healthcare and community providers
  • Promote safety and model de-escalation techniques
  • Participate in the on-call leadership rotation
  • Support policy development and program planning

What You Bring

  • Bachelor's degree in a health-related field including Social Work, Psychology or Nursing (Master's an asset)
  • 3–5 years of progressive leadership experience
  • 5+ years' experience in homelessness, housing, or mental health
  • Strong grounding in trauma-informed care, harm reduction, and person-centered practice
  • Excellent communication, judgment, and problem-solving skills
  • Commitment to equity, diversity, and inclusion
  • Clear Record of Conduct & Vulnerable Sector Check

Equivalencies will be considered.

We offer competitive compensation, a comprehensive benefits package, and flexibility within a Monday to Friday schedule, with occasional evening or weekend coverage as needed.

If you're a steady, people-focused leader who thrives in dynamic environments and wants to make meaningful impact, we'd love to hear from you.

Closing Date: December 7, 2025

Apply today


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