Guest Services Representative

2 weeks ago

St John's, Canada Delta St. John's Full time

The Delta St. John's Hotel is a 403 room fast paced, high volume conference hotel. We strive to foster a strong service culture and team environment so that the needs of our guests and associates are met in equal measure.

We are seeking a qualified Guest Service Agent. This is full time permanent position. We offer an attractive wage and benefits package as well as an industry leading defined benefit pension program in addition to many travel perks.

**POSITION DESCRIPTION-**
- To check-in/check-out guests;
- To handle cash transactions and balance daily cash flow;
- To meet and greet guests providing necessary information to ensure a satisfactory stay
- To take guest reservations and explain in detail rates, rooms and outlets;
- Up sell rooms and property in general;
- Other duties as assigned by supervisors or managers.

**EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENT**:

- Minimum of Grade XII education or equivalent required;
- Experience with Opera, MARSHA, Mitel required;
- Computer Keyboard typing proficiency required
- Previous cash handling experience required;
- One year’s hotel experience in similar position preferred; however, Hospitality/Travel & Tourism certificate from a recognized college will be considered;
- Knowledge of French, an asset;
- Positive, enthusiastic, outgoing personality a definite must;
- Excellent customer service, interpersonal and communication skills;
- Must be a responsible, organized individual who can work with minimum supervision;
- Previous accounting experience an asset;
- Ability to up sell hotel facilities required;
- Must be honest, reliable and dependable;
- Must be in good health and practice good hygiene;
- Must be a team orientated individual with good interactive skills.
- Must demonstrate behavior consistent with core values.

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