Customer Support Technician

2 weeks ago


Montréal, Canada BuyBack Booth Full time

BuyBack Booth is looking for tech-savvy customer support technicians. If you love using smartphones and apps, or if you find yourself having to explain to your family and friends about the latest phones and apps, then this position may be be right for you. Our technicians work out of our office in Ville Saint-Laurent, Montreal, to assist our customers in the US, Canada and soon more. The position requires technicians to answer calls from our customers and evaluate smartphones as we see them through computer assisted images from our in-house app. This position is for our expected night shift. Being in the office from 1:00 am to 9:00am is a core part of this position. Anywhere between 24-40 hours are expected for this position covering a 7 day/week schedule. **In a nutshell, this is what you should be expecting**: - A fun working environment where you will be asked to answer calls and interact with our booths. - Look closely at pictures of smartphones to find the problems, if any (it's a little like the game "find the 7 errors"). - Work with the technician team to continuously improve our products while enjoying our free snacks, coffee and soft drinks. **If you would like to join our team, here are the qualifications we are looking for**: - Must speak fluent English. - Autonomous and comfortable with technology. - Windows knowledge base. - Knowledge of, and enjoy working with electronic devices (especially smartphones). - Adapt well to and enjoy keeping up with new smartphone releases. - High school diploma (or equivalent knowledge) - Can work days, nights and weekends **Job Types**: Full-time, Part-time, Permanent **Salary**: $17.00-$19.00 per hour Schedule: - 10 hour shift - 8 hour shift - Day shift - Evening shift - Holidays - Monday to Friday - Night shift - Weekend availability Supplemental pay types: - Overtime pay


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