IT Support Technician L1-l2

16 hours ago

Montréal, Canada Equisoft Full time

**IT Support Technician L1-L2**

**Why Choose Equisoft?** With 950+ employees currently, we are a stable and growing organization that offers progressive career advancement and fosters a supportive environment. If that’s not enough, then check out these other perks below:

- Hiring Location: Canada (our local in Montreal office)
- The position is hybrid between minimum of 1 days at the office and 4 days remote
- Full-time Permanent Role
- Benefits available day 1: medical, dental, retirement plan, telemedicine program, etc.
- Flexible hours
- Number of hours per week: 40
- Educational Support (Udemy, LOMA Courses, Equisoft University, Tuition Reimbursement)

**Role**: The IT Support Technician L1-L2 reports to the Manager, IT Service Desk and will works closely with 7 others IT Support Technician. The incumbent will be responsible to configure and give the access for the laptop to the new employees and troubleshoot multiple type of IT problems for Equisoft employee that are located around the world.

**Your Day with Equisoft**:

- Provide users with IT support (workstations, telephones, mobile phones, etc.)
- Create the access and new laptop for all new employees of Equisoft. Ship the IT equipment by mail locally and internationally
- Answer their questions correctly
- Diagnose and solve user problems
- Assign requests to the appropriate person
- Carry out the support of computer equipment (and printers)
- Manage user accounts
- Provide support to employees located in different offices
- Perform other related duties

**Requirements**:
**Technical**
- Diploma in DEP or AEC in IT technical support or similar field
- Minimum of 2 years’ experience in a similar role
- Knowledge of Windows business environments and office software
- Good knowledge of Office 365 components
- Good knowledge of networking and issue troubleshooting skills
- Experience with laptop hardware maintenance and configuration
- Able to provide 24x7 (on call) support on a rotational basis
- Excellent knowledge of English & French (spoken and written)
- Knowledge of Spanish (spoken and written) (asset)

**Soft skills**
- Strong customer service and communication skills
- Analytical and problem-solving skills
- Ability to communicate technical concepts
- Strong sense of organization and prioritizing
- Ability to communicate, write and synthesize information
- Ability to multi-task in a rapid-paced environment
- Team spirit, tact, diplomacy, autonomy, rigor, and discipline

If you don't meet all the requirements, we still want to speak with you

Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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