Customer Logistics Associate Vision Care

2 weeks ago

Markham, Canada Johnson & Johnson Full time

Johnson & Johnson Vision, a member of the Johnson & Johnson family of companies, is recruiting for Customer Logistics Associate Vision Care, located in Markham, Ontario.

**Responsibilities**:
**Daily Operations**
- Actively listens and problem solves to find effortless resolutions to customer issues.
- Provides resolution to customers’ inquiries, returns and feedback using the appropriate systems and other related material.
- Supports inquiries regarding ACUVUE brand contact lenses and solutions as well as Blink over the counter eye drops.
- Adheres to Johnson & Johnson Deliver’s Customer Promise and 12 Standards of Excellence.
- Serve as an essential link between customers and various internal departments such as Sales, Customer Financial Services, Customer Relations and Distribution.
- Adheres to Environmental Health and Safety policies and procedures and supports department objectives.
- Share team responsibilities and support team functions.

**Qualifications**

**Education**:

- A minimum of a High School education or equivalent is required

**Core Proficiencies**:
**Required**:

- A minimum of 2+ years customer service experience, preferably in a call centre environment within the past 5 years
- Demonstrated effective written and oral communication skills in English and French
- Team player with strong, professional interpersonal skills
- Proven effective organizational and problem-solving skills
- Ability to perform in a fast paced, changing environment while meeting and or exceeding established performance measures
- Demonstrated ability to multitask and prioritize

**Preferred**:

- Ability to perform in a fast paced, changing environment while meeting and or exceeding established performance measures
- Proven PC skills to include Microsoft Suite products. (Excel, PowerPoint, Outlook)

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is crucial to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

**Primary Location**
Canada-Ontario-Markham-200 Whitehall Drive

**Organization**
Johnson & Johnson Inc. (7695)

**Job Function**
Operations

**Requisition ID**
2206065391W

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