Business Process

**BE PART OF THE TEAM THAT BRINGS THE WORLD TOGETHER**
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**Career Opportunity**:Business Process & Systems Specialist

Join an organization that plays a critical role in Canada’s economy. At the Vancouver Fraser Port Authority, we focus on doing the incredible work it takes to become the world’s most sustainable port.

The Vancouver Fraser Port Authority is responsible for the stewardship of the Port of Vancouver, Canada’s largest and most diversified port. Our mandate as a Canada Port Authority, as set out by the Canada Marine Act, is to enable Canada’s trade objectives, ensuring goods are moved safely and responsibly through the Port of Vancouver. That means providing infrastructure and ensuring the safe and efficient movement of marine traffic and cargo within the port. It also means we carry out reviews of proposed activities and developments on federal port lands and waters to determine whether a project can go ahead without impacts to the environment and community that cannot be mitigated.

We are passionate about the work we do and what it contributes to our local communities, the region, and our country. This is reflected in our values of collaboration, continuous improvement, accountability, and customer responsiveness.

Be a part of a team that advances initiatives to promote economic prosperity through trade, a healthy environment and thriving communities for the future generations of Canadians. It’s a workplace where the intrinsic value of your contribution to help foster the continued growth of the Canadian economy becomes a tangible reality. Bring your unique strengths, perspectives and experiences to the port authority and join us in charting a course toward a sustainable future.

The Business Process & Systems Specialist (BPSS) is responsible for assessing, defining and delivery of cross-functional process improvement projects of various sizes and scope, including the identification and deployment of information systems improvements and other technologies if/when needed to enable the targeted improvements. Acts as a liaison between business stakeholders and information solutions teams to ensure business requirements are properly documented and prioritized, as well as ensures system & solution design meets business needs. Coordinates cross-functional teams in mapping out target processes, including preparing problem definitions, facilitating root cause analysis, developing business requirements, work plans functional specifications, as well as designing and executing test plans, preparing documentation and training.

Accountabilities
- Prepare materials and facilitate workshops with cross function business units to document and assess current/new processes, analyze pain points, identify improvements, document, implement change and monitor impact and supports in identifying, defining and establishing process performance metrics
- Effectively employ continuous improvement methodologies and tools (e.g., SIPOC, VOC needs analysis, value stream mapping, A3, 5 Whys, fishbone analysis, SMED, 5S, VA/NVA analysis, 8 wastes, gemba walks, kanban, heijunka leveling, visual management, standard work, poke-yoke, etc.)
- Works with internal and external customers to identify, validate, prioritize and document specific functional business requirements as well as performing fit/gap analysis, conducting operational feasibility studies as needed and manages requirements life cycle
- Conducts and/or facilitates data analysis as part of a business improvement initiative or continuous process monitoring (including developing data collection plans; creating KPIs, run charts or dashboards; developing visual management huddle boards; six sigma analysis, etc.).
- Assessment of system and solution design against original requirements to validate and ensure meet business needs and facilitate collaboration between IT and Business to refine as required.
- Prepare, support and monitor cut-over plans to ensure smooth transition during changes to process and/or systems with mínimal disruption to business.
- Participates in developing/updating training materials and conducting training. Develop and implement training plan when needed. Support development/update of Policies/Directives required for the implementation of a new process and its supporting system.

Specific Competencies
- A self-motivated team player with excellent business acumen, customer service approach, capacity to adapt, innovate, and easily connect with stakeholders at all levels, and a deep understanding of how to execute change.
- Have strong understanding of how/where to overlay technical/digital solutions to further enable.
- Proven in-depth knowledge in defining and implementing continuous improvement & operational excellence projects including the rollout and support of new operational systems and tools.
- Must have strong analytical, diagnostic, and problem-solving skills, with the ability to work effectively in a quickly changing environ