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Account Coordinator
2 weeks ago
At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.
Kotn is seeking an Account Coordinator to join the Kotn Supply team. Reporting to the Accounts Director, you will play a crucial role in owning sales cycles from prospecting to deal closure.
What you’ll be working on:
**Sales & Business Development (50%)**
- Serve as the first point of contact for inbound leads, qualifying them and addressing inquiries related to Kotn Supply’s catalog and ordering process
- Build and nurture relationships with prospects to drive interest and conversion
- Handle daily sales duties, including creating client profiles on all relevant platforms, creating estimates, sending sales orders to clients for approval, and updating client changes as needed
- Produce mockups for clients as needed
- Support the Senior Account Manager with large-scale custom projects
- Opportunity to create and execute lead generation strategies
**Administration (20%)**
- Develop a project tracker as a department-wide resource for monitoring project statuses and update it regularly
- Reserve inventory for clients as deals progress
- Process sample orders as needed
**Logistics (20%)**
- Monitor inventory levels to ensure adequate stock and proactively collaborate with the Merchandising & Planning team to fill stock gaps
- Confirm production timelines with internal and external stakeholders including the Supply Chain team, third party vendors, and decorators
- Work with the Logistics team to ensure timely project delivery
**Reporting (10%)**
- Maintain pipeline figures and, together with Account Managers, compile and present business reports to leadership on a weekly basis
**What you’ll bring**:
**Organization**
Strong organizational skills to ensure all projects are treated with best-in-class attention and prevent negligence.
**Communication Skills**
Excellent communication skills for cross-functional collaboration.
**Multitasking**
Ability to multitask and prioritize effectively based on urgency and importance of tasks.
**Ethical Practice**
Commitment to ethical practices and Kotn’s core values.
**Additional Requirements**:
- 1+ years experience in sales or 3+ years experience in customer service
- Proficiency in Shopify
- Basic Photoshop skills preferred
- High attention to detail
- Located in Toronto, Ontario for a hybrid working model
