Member Services Rep

5 days ago

Hamilton, Canada Crunch Fitness Canada Full time

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch.

Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations.

**Your Role**:
A Member Services Representative (MSR) is responsible for providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.

**Job Summary**:
- Greet all members and guests with a smile and wish them well as they exit the club.- Responsible for maintaining a clean and well-maintained environment. #SOFRESHANDSOCLEAN- Always maintain a positive and professional disposition.- Ensure all secure check in procedures are always implemented.
- Assist in all projects as delegated by club management.

**Our Ideal Member Service Representative**:
- You are professional and courteous- Strives to execute at a level to exceed performance expectations- Superior communicator who energizes others- Proficient reading and writing skills- Strong customer service orientation- Demonstrates knowledge of the Crunch brand and offerings
- Maintains friendly and helpful attitude to all club staff, members, and guests

**Working with Crunch Gives You**:
- Ongoing training and development to ensure a long and successful career path- Opportunities for advancement- Free membership
- Fun team building events and a fun, energetic atmosphere to come to every day

At Crunch we Speak, Own, Understand and Live our Core Values.

**RESPONSIBLE**

**KIND**

**INCLUSIVE**

**FUN**

**ALTERNATIVE**

**INNOVATIVE**

**PASSIONATE

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