Front Desk Agent

4 hours ago

Mississauga, Canada Holiday Inn Full Services Hotel Full time

**Company Overview**

Holiday Inn is a renowned American hotel brand under IHG, catering primarily to business travelers while also welcoming families. With a commitment to comfort and convenience, our hotels offer well-equipped rooms and 24-hour market access to enhance the guest experience.

**Summary**

We are seeking a Front Desk Agent to join our team at Holiday Inn. Located in Canada, this role is essential for creating a welcoming atmosphere for our guests. As the first point of contact, you will play a vital role in ensuring customer satisfaction and providing exceptional service.

**Responsibilities**
- Greet guests warmly and assist with check-in and check-out processes.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Manage phone systems efficiently, ensuring prompt responses to calls.
- Maintain accurate records of guest information and reservations.
- Resolve guest complaints or issues with professionalism and courtesy.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

**Requirements**:

- Proven experience in customer service or hospitality roles is preferred.
- Bilingual or multilingual skills are highly desirable.
- Strong communication skills with excellent phone etiquette.
- Familiarity with front desk operations and **OPERA PMS** in a hotel setting is an asset.
- Ability to work flexible hours, including weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: $17.20-$26.76 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Flexible schedule
- On-site parking

Work Location: In person

Expected start date: 2025-07-21

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