Bilingual Administrative Assistant, Life Claims

**Job Description**:
We are looking for an
**_Administrative Assistant - Full-time Permanent_**

The Administrative Assistants (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors in a timely manner, to ensure that the benefit cheques are in the mail by 1 p.m. on the date of issue. A backlog in this unit adversely affects the ability of Group Life Benefits to meet its service targets.

Proper maintenance of departmental records assists the entire department by ensuring that required information is easily accessible.

They provide customer service by ensuring that the cheque letters and tax forms are accurately prepared and mailed on the day that the cheques are issued. Advance payments are mailed within 24 hours of receipt of the request.

**Accountabilities**:

- Index all claim documents through our electronic claim system (LES) into new and existing claims;
- Set up new claims-follow up for missing information and issue funeral advances as required;
- Responsible for external phone calls;
- Handle incoming and outgoing mail including investigation and redirection as necessary;
- Monitor general department outlook inbox, answer inquiries, add to claim files or forward as needed;
- Pick up cheques and tax forms from lock box. Cheques in excess of $500,000.00 require special handling;
- File merge & purge vouchers and reports, maintain closed file records and forward closed files to company records;
- Maintain departmental records & distribute reports
- Handle in office tasks such as scanning, photocopying, mailing letters;
- Other duties as assigned.

**Qualifications and Competencies**:

- ** Communication**: Interact effectively with all members of the department and with other departments, such as Selectpac, Member Administration, Group In-force Admin. & Banking. As phone Attendant, has daily contact with clients, claimants and brokers/sales representatives. Bilingual communication skill is desired;
- ** Customer Service**: Effectively determines & satisfies customers needs in a timely, accurate & courteous manner;
- ** Teamwork**: Works well independently within a team environment. Shares information and fosters cooperation;
- ** Managing change**: Effectively handles the pressures of deadlines and fluctuating workloads;
- ** Technical skills**: Proficient in the use of the technical tools required to complete all tasks:

- Windows;
- Access Database (Life Claims Tracking);
- Excel;
- Word;

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

LI-Hybrid