Store Manager

5 days ago

Victoria, Canada Wild Birds Unlimited Victoria Full time

The position of Store Manager for Wild Birds Unlimited will be a full-time position that reports to the franchise owner. The primary responsibility of the Store Manager is to support the store owner and manage employee with providing a high energy customer experience.

Selling / Customer Experience
- Understands that the high energy customer experience is the #1 priority.
- Completes each OWL module as part of the High Energy Training in order to deliver the WBU high energy customer experience as the trusted local expert.
- Uses successful selling skills to satisfy the customer and complete the sale.
- Has read, understood and follows the Employee Handbook, including the WBU Ten Touch Points training.
- Follows the best practices of the Person in Charge of the Customer experience.
- Wears the logo name badge and logo apparel while working on the sales floor.

Personnel Management
- Demonstrates a positive, enthusiastic and professional demeanor.
- Responsible with the hiring, training and coaching of store associates.
- Responsible in assigning duties for store staff and insuring compliance.
- Helps plan and attends store meetings as required.
- Completes any other duties as assigned.

Merchandising
- Has read and understood the Product Info Handbook. Has successfully completed the Certified Birdfeeding Specialist Program.
- Understands and communicates the store’s merchandise and target products to the customer.
- Responsible in maintaining adequate inventory levels. Orders specific merchandise as assigned.
- Responsible with inventory management in the POS System including checking in, receiving and committing merchandise and pricing updates.
- Completes the changing of displays, signing and the restocking of merchandise as directed by management.

Marketing
- Understands the details of current promotions, events Marketing Planner.
- Responsible with displays, signing, staffing for upcoming promotions and events.
- Responsible in public relations, community talks, and store communication. Administrative Control
- Adheres to all store policies and procedures regarding the ringing of all transactions, any administrative duties and scheduling.
- Responsible in opening and closing the store and the accurate accounting of all cash and charge receipts, bank deposits, and daily, weekly and monthly bookkeeping.
- Completes accurate and legible paperwork. Loss Prevention
- Adheres to all store policies and procedures regarding personal and store security.
- Communicates security concerns to owner / manager. Store Maintenance
- Maintains good housekeeping standards to help present a clean and well-presented store.
- Ensures store personnel adhere to store cleanliness standards.

Full-time hours: 40 per week

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- On-site parking
- Paid time off
- RRSP match
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

COVID-19 considerations:
All customers are required to wear masks in store.

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail sales: 5 years (required)

Work Location: One location

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