Store Operations Associate
4 days ago
**Join Our Team at The UPS Store in Downtown Victoria**
Are you a friendly and organized individual with a passion for providing exceptional customer service? The UPS Store in Downtown Victoria (911 Yates Street) is looking for a Store Operations Associate to join our team
**Position: Store Operations Associate**
- _Location: Downtown Victoria, Harris Green Village_
- _Expected Start Date: January 2025_
**About Us**:
The UPS Store is a leading provider of shipping, printing, and business services. We pride ourselves on delivering outstanding service to our diverse clientele, from local businesses to individuals with unique needs.
**What You'll Do**:
- Provide friendly and professional customer service.
- Assist with shipping, packaging, and printing needs.
- Operate and maintain printing and shipping equipment.
- Support day-to-day store operations, including inventory management and restocking supplies.
- Answer customer calls and provide accurate shipping and packing quotes
- Move parcels as part of shipping and receiving, with most being light and small
- Organize and process transactions accurately
- Maintain a clean and organized store environment.
**What We're Looking For**:
- Strong communication and interpersonal skills.
- Customer-focused with a positive attitude.
- Attention to detail and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Basic computer and office equipment skills.
- Physical ability to lift and move boxes weighing up to 50 lbs occasionally.
- Prior retail or customer service experience is an asset but not required.
**Important Information About the Position**
3-Month Probation Period: All new hires will undergo a 3-month probation period to evaluate suitability for the role. Successful completion confirms eligibility for health benefits (for full-time employees only), full-time status where applicable, and a wage review.
**Availability**:
Monday to Friday; Full time or part-time
**What We Offer**:
- Starting wage of $18.25 per hour during the 3-month probation period
- Opportunities for growth and skill development.
- A supportive and collaborative work environment.
- Paid sick days (after successfully pass probation)
- Paid vacation (after successfully pass probation)
- Health benefits available after successfully completing the probation period (for employees working a minimum of 35 hours per week).
- Bubble tea Fridays to keep the workday fun and refreshing
- Wage reviews after completing the 3-month probation period and every 6 months
**Full-Time Policy**:
At our store, employees are considered full-time if they work a minimum of 35 hours per week. Full-time employees are eligible for additional benefits, including health benefits, upon successful completion of the probation period.
**Uniform Policy**:
Wearing the provided uniform is mandatory when coming to work to maintain a professional appearance and represent our brand.
**Application Instructions**:
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
**Job Types**: Full-time, Part-time, Permanent
Pay: From $18.25 per hour
Expected hours: 30 - 40 per week
Additional pay:
- Overtime pay
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Victoria, BC V8V 4Y9: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
Expected start date: 2025-01-03
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