General Manager

We have a great **opportunity for a General Manager** to lead our Creekstone team. If you interested in creating joy in life and aging....by caring, connecting and celebrating, then we are excited to hear from you

**Creekstone Care Centre** is a modern long term care home located in a growing hub on the North Shore by Second Narrows Bridge. We love our homelike feel as it is beautiful and filled with natural light, cozy surroundings and stellar views. And we are proud to be just steps away from Phibbs Bus Exchange and right on the bike route to promote green responsible living. We are a special team who loves what we do and we like to have fun whenever we can.

Reporting to the President, the General Manager (GM) leads and manages all Resident care and services within the home in a safe and sustainable manner, either directly or through contracted services partners. As the head of the Leadership Team, the GM establishes the overall culture by role modelling the Company values, proudly promoting living and working at the home. The GM is responsible for the overall service, quality and performance at the home in alignment with our five cultural pillars: Person and Family-Centred Care, Safety as a Priority, Quality and Innovation, A Great Place to Work, and Sustainability.

**As the GM, you are excited to**:

- Promote a culture of Person and Family-Centred Care (PFCC) through timely two-way communication that seeks to engage the Resident and Family/representative in their care. Ensures that all services are planned, implemented and evaluated to meet Resident preferences, needs & interests and promote quality of life.
- Ensure that resources are in place to meet care and service delivery expectations (i.e. trained staff, equipment, supplies, technology, etc.) within an environment that is safe and home-like.
- Monitor and ensure compliance with all applicable legislation and standards including the BC Resident Bill of Rights.
- Actively support compliance with all health and safety standards and regulations such as infection prevention & control (IPC), medication administration and workplace safety.
- Leads the home towards exemplary quality certification (with Accreditation Canada) and actively promotes the Company’s quality program.
- Actively participates in and influences the Company strategic planning process while assessing the impact on the home. Implements strategic directions through operating plans.
- Establish the overall care home culture by role modelling the Trellis values and proudly promoting the home as a great place to work and live.
- Ensure human resources best practices are utilized to maximize the ability to attract and retain excellent employees and that the home is in compliance with Human Resource management policies and procedures, Collective Agreements, and federal/provincial legislation and regulations.
- Ensure sufficient staffing to achieve Direct Care and Total Care required levels per the Health Authority contract terms, while working within financial targets and resource constraints.
- Manage ongoing operations to meet budgets and ensures proactive communication of variances. Participate in and contribute to the annual operating and capital budget process.
- Ensure compliance with financial policies and procedures and assists, as needed, with financial audits and reporting. Support financial review of service contracts (elevator, copier, etc.).
- Identify, evaluate, respond and report on risk areas and areas of potential liability.
- Reports regularly to the President on performance indicators and results including a comprehensive Quarterly Report, Annual Report and any related action plan(s).
- Strong satisfaction survey results from all stakeholders including Residents, Families, Team members, Volunteers and Service Partners;
- Achievement of Quality Indicator Data and Performance Measures including:

- Exemplary standing with Accreditation Canada (or equivalent),
- Compliance with service levels per the Health Authority contract; and
- Low risk rating by each of Licensing and Worksafe BC; and
- Ongoing evidence of continuous quality improvements (QIPs) and innovation (research).

**In addition**:

- You have completed an **undergraduate degree in health administration, health sciences or a related field**;
- You have graduated from a **Masters in Business, Leadership or equivalent degree**;
- You have **5-10 years’ experience in health care sector**, ideally seniors’ care and services including a minimum of 5 years’ progressive leadership experience with exposure to finance, operations, human resources, labour relations, and marketing.
- You demonstrate a **high level of professionalism**, both in appearance and through work habits and actions.
- You have **strong interpersonal and communications skills**, allowing you to effectively interact with the various individuals involved in providing holistic care in a flexible Resident-focused environment;
- You demonstra