General Manager

Are you looking for a new challenge? Are you a leading professional in the hospitality industry? Would you love to be part of & lead a winning team in long established pub and restaurant? If the answer is yes, then we may have the perfect role for you. The Raven is looking for a General Manager for our establishment located in Deep Cove.

**Role Summary**:
The General Manager, under the direction of the owners and Director of Operations, will primarily be responsible for ensuring effective day-to-day and big picture operations of the bar. This will involve developing a high-performance team that is customer focused and profit driven. The General Manager will strive to achieve sales targets while remaining within budget in all aspects of the job. Additionally, liquor ordering and inventory management will be required.

**Other Job Duties Include**:

- Responsible for maintaining a consistently high level of customer service, this includes talking to customers to monitor their experiences.
- Greet and handle all guest interaction with a high level of professionalism and hospitality.

Resolve all customer complaints as per our procedures.
- Strive to achieve sales targets while respecting the budget during day-to-day operations.
- Establish and maintain good relationships with the local community and managing sponsorship opportunities.
- Monitor and modify bar pricing and procedures as required. This includes updating the menus and any point-of-sale systems to reflect any changes.
- Ensure bar and staff compliance with all relevant legislation, regulations and internal policies. This includes Safe Food Handling policies and procedures, as well as Health and Safety Legislation.
- Ensure that the facility consistently meets our and legislative cleanliness and safety standards; this includes regularly monitoring of the kitchen and bathroom(s).
- Ensure that all relevant operational paperwork is posted as per legislated requirements.
- Responsible to lead, develop and coach all team members to ensure a high level of customer service as well as maximum profitability.
- Must be able to delegate tasks appropriately to team members.
- Ensure that the proper pouring procedures are being utilized in compliance with operating procedures.
- Responsible for recruiting, interviewing and hiring staff.
- Oversee training of new bar staff, including bartenders, waiters and waitresses.
- Prepare staff schedules to ensure adequate staffing.
- Maintain payroll and attendance records in accordance with legislative and internal requirements.
- Monitor bar inventory to ensure that the appropriate orders are placed. This includes monitoring the inventory and placing liquor orders.
- Ensure that the facility consistently meets our high standards throughout daily operations.
- Other duties as assigned.

**Benefits**:

- Competitive salary package + Bonuses
- Extended Health, Dental, Vision coverage
- Company Phone and Laptop
- Career advancement opportunities
- Hard working & dedicated team
- New, Modern & progressive facilities & atmosphere
- Excellent location in the heart of Deep Cove
- Be part of a rapidly growing group of companies
- Free Onsite parking spot

**Requirements**:

- Completion of a college diploma in hospitality, food and beverage service management or other related disciplines.
- 10 years of managerial experience in the food service / hospitality industry.
- Serving It Right certification is required.
- Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
- Ability to work under pressure while complying with all relevant legislation.
- Strong food & beverage knowledge required, including wines.
- Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
- Experience with monitoring and controlling inventory.
- Familiarity with with Auphan POS would be advantageous
- Ability to manage multi
- operational business.