Receptionist/administrative Assistant

_Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._

Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring for a Receptionist.

The Receptionist is expected to perform a variety of clerical and administrative duties that support the office team. The Receptionist is responsible for answering phones, completing administrative duties, and supporting staff members in order to provide the highest quality of service to CAREGivers and clients.

**As the Receptionist you will**:

- Answer each incoming call in a friendly, professional, and knowledgeable manner
- Assist the Service Coordinator department with managing the client/CAREGiver schedule portfolio by maintaining accurate client and CAREGiver records in ClearCare
- Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in ClearCare
- Assist with managing time and attendance by following up on system alerts, inputting hours, and supporting CAREGivers with problem resolution
- Assist with resolving issues/questions/concerns with CAREGivers and Key Players around discrepancies with hours and scheduling
- Monitor CAREGiver clock in/outs by educating CG’s and overcoming challenges to allow them to use the telephony system as opposed to calling the office. At times, this could mean your GM asking you to do a site visit where there are challenges that cannot be solved over the phone.
- Manage the payroll sheet for CG’s required to sign off on their shift to be paid when they have not used the telephony system correctly. Review with General Manager prior to each billing.
- Assist with phone interviews, booking face to face interviews, preparation work for orientation and reference checks to support the Recruitment and Engagement Coordinator as needed
- Assist the Registered Nurses, and other members of the team, to upload business critical documents to ClearCare such as a Medical Administrative Report (MAR), CG medication return demonstration form, CG criminal background checks, CG training, and more.
- Participate in the execution of our CAREGiver retention program including proving support with the planning of quarterly CAREGiver meetings and actively obtaining CG RSVPs to a meeting day/time.
- Manage inventory of office supplies and place orders to replenish items when required
- Ensure proper resources and tools are readily available for all members of the team, such as Welcome Packages, PPE packages, etc.
- Manage Service Excellence processes to completion such as any type of CG greeting cards such as anniversary, sympathy, birthday cards, or client birthday cards/balloons, obituary and online mementos for CAREGivers
- Demonstrate common sense in decision making while anticipating the consequences of decisions.
- Discern when there is a need for quick decisions or more thorough assessments and when decisions can be made independently or when the General Manager should be consulted
- Ability to work independently and meet deadlines
- Ability to maintain confidentiality of information

**Job Requirements**:

- Provides top notch customer service to internal and external customers
- Thrives in a fast-paced environment and is an expert in multitasking
- Highly organized with special attention to detail
- Demonstrate common sense in decision making while anticipating the consequences of decisions.
- Discern when there is a need for quick decisions or more thorough assessments
- Ability to work independently and meet deadlines
- Ability maintain confidentiality of information

**What We Offer**:

- Competitive salary and incentive program
- In depth training and development programs to help you succeed in your career
- Group benefits program
- RRSP with company match
- Great company culture
- The opportunity to have a positive social impact in the community
- Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation._

**Salary**: $37,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Front desk: 1 year (preferred)
- Administrative: 1 year (preferred)
- Receptionist: 1 year (preferred)

Licence/Certification:

- Drivers License (preferred)

Work Location: One location