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Bilingual - IT Service Desk Analyst - Remote
4 hours ago
Join our dynamic team as a Bilingual IT Service Desk Analyst As the first point of contact you’ll play a crucial role in ensuring smooth operations and resolving IT related challenges for our diverse team.
Hours for this role are 9:00am - 5:30pm PST
**What Will You Be Doing?**
- Primary contact for all IT related issues for total of locations across all business units and the Home Office.
- Provide first level technical assistance to internal clinic and administrative staff of FYidoctors and all associated banners (Visique, Factory Optical, etc.)
- Provide guidance on IT-related inquires and fulfill basic IT administration requests to promote First Call Resolution (FCR).
- Appropriately document all request details and incident troubleshooting in the Service Desk Plus ticket management system.
- Ensure timely resolution or escalation of incidents to Technical Support Team
- Experience with IT service management (ITSM) systems
- Intermediate to advanced knowledge of IT tools:
- Windows 10 operating system
- Active Directory
- Remote Desktop
- Office 365
- Additional certifications an asset:
- ITIL Foundations Certification (v3 or v4)
- ComTIA IT Fundamentals, A+, etc.
- Excellent communication skills, problem solving skills and time management skills
**Why You Should Join Us**:
Our purpose is to enhance the lives of our patients. If you get excited by the opportunity to be part of a team that strives to put the patients at the center of everything we do, and have fun while doing it, then you belong with us Our doctor-led, patient first, approach has helped us rapidly grow from 30 locations to over 300
We could not have gotten here without our fantastic people, who now number more than 3,000 and serve patients across the country. We are committed to FYidoctors being more than just a place to work and are intentional about our values of opportunity, diversity, equity, and inclusion in the environment we create for our team members to thrive.
At FYi, we hope you'll grow as a professional and as an individual, knowing you can come to work each day, have a meaningful impact on people's lives and have fun doing it.
**How You'll Benefit working at our Home Office**:
- A comprehensive total rewards package, including two free pairs of glasses and lenses per year
- A coaching culture that fosters ongoing growth and development opportunities
- A people-first culture, (but dogs are also welcome)
- An organization that gives back locally and nationally, and supports you in doing so as well
