Service Desk Agent- Bilingual @ Montreal

2 days ago

Montréal, Canada Atlantis IT group Full time

**Service Desk Agent
- Bilingual**
**Montreal, Canada**
**Experience-** **4-6 Years**
**Duration
- Long Term**

**Must-Have**

**Knowledge on End User Computing Devices (Laptop / Desktop / VDI)**
**Ability to provide technical support over the phone** Hands on Experience on resolving customer issues related to the infrastructure
**Assist with support of network connectivity, PCs, and VPN connectivity**
**Experience on Remote Desktop Client Software's** Ability to resolve and or provide work around Anticipate customer needs and proactively identifies solutions Enthusiastic Maintain high customer / end user satisfaction Strong in Communication skills and inter-personal skills.
**Should have good experience in troubleshooting hardware issues for both desktops and laptops.**
**Should have experience in Active Directory and desktop engineering**
**Hands on experience on VMware and VDI troubleshooting.**
13**.Good communication skills and should be good in French and Spanish**

**Good-To-Have**
***
**Ability to think around problems and produce creative solutions**

**Service Now Ticketing Tool Knowledge**
**Microsoft Certification**
Unfeigned Regards

Sachin Sharma

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