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Night Auditor/front Desk Agent

2 weeks ago

Calgary, Canada Hampton Inn by Calgary Airport North Full time

**Overview**

**Duties**
- Greet guests upon arrival with a warm and welcoming demeanor.
- Check guests in and out efficiently while ensuring all necessary information is accurately recorded.
- Manage reservations, modifications, and cancellations efficiently and provide support for group bookings as required.
- Handle cash, credit card, and billing transactions securely and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Manage phone systems to answer calls promptly and provide information or direct calls as needed.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Process payments and maintain accurate records of transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

**Requirements**:

- Previous experience in hotel Night Audit/Front Desk or Customer Service roles is preferred.
- Strong guest services skills with a focus on creating positive experiences.
- Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with hotel management software and phone systems is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing guest requests and records.
- A friendly demeanor with the ability to remain calm under pressure while multitasking effectively.

Join our team as a Night Audit where you can contribute to creating an exceptional experience for our guests

**Qualifications**
- Previous experience in a hotel front desk or guest services role is preferred.
- Experience with PEP PMS is a strong asset.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Ability to multitask, stay organized, and work well under pressure.
- Flexible schedule availability including mornings, evenings, nights, weekends, and holidays.
- High school diploma or equivalent required; hospitality education is an asset.

**Who We’re Looking For**
- **Hospitality** - Passionate about creating exceptional guest experiences
- **Integrity** - Committed to doing the right thing, always
- **Leadership** - Leading by example and inspiring those around you
- **Teamwork** - Thriving in a collaborative, supportive environment
- **Ownership** - Taking initiative and accountability
- **Urgency** - Acting promptly and decisively to meet guest needs

**Key Attributes**: Dependability, Adaptability, Customer Focus, Productivity, and Quality

**Why Work With Hilton?**

Hilton is a world-leading hospitality company with nearly a century of excellence. Our vision is _“To fill the earth with the light and warmth of hospitality.”_ At Hilton, you’ll find a supportive team, opportunities for growth, and a chance to be part of a company that makes a difference—for guests, team members, and communities around the globe.

**Join us and be part of something extraordinary.**

Pay: $18.00-$18.50 per hour

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Front Desk: 1 year (preferred)

Work Location: In person