Night Auditor

The Glenmore Inn & Convention Centre, an AHLA Employer of Choice is looking to hire detail oriented Night Auditor that is eager to join a **positive** and **outgoing** guest service team. Previous hotel experience is preferred, however not necessary. Competitive wages and a great benefits program for those who grow with the company. Please reply with your resume.

Reporting to the Front Office Manager, the Night Auditor will ensure that guests of our hotel receive above and beyond guest service and their needs are anticipated and attended to. The Night Auditor is responsible for; ensuring guest services standards are met, overseeing an accurate and detailed reconciliation of the day’s transactions, following Glenmore Inn policies and procedures while on shift. The Night Auditor must be able to prioritize workflow, exercise sound judgment without direction and show initiative to ensure all tasks are completed in a timely manner. This is an overnight position; 2-3 nights per week.

**Specific Responsibilities & Duties**:

- Follow Front Office/Night Audit standards and procedures in a consistent and professional manner
- Display a “guest comes first” attitude while on shift
- Check in/check out procedures, establishing a method of payment, confirming identification, informing our guests of all amenities & services, monitoring guest accounts, following through with guest requests and issues
- Ensuring Cash/Direct Bill/Credit Card guest requirements are met
- Complete accurate day end reconciliation for all required departments
- Complete day end reports and provide to required departments
- Responsible for reconciliation of cash floats three cash floats.
- Complete day end deposits, including; cash, cheques, and credit card transactions
- Take part in shift change over/pre-shift meetings with PM & AM Guest Service team
- To ensure that all guests are treated with respect and professionalism and provided consistent guest service excellence
- To communicate with guests and staff in a professional and respectful manner
- To handle guest complaints and concerns in a professional and respectful manner
- To properly, and accurately maintain guest accounts during their stay
- Take initiative and make quality decisions based on what is best for the guest, and hotel. Exercising sound judgment, based on our policies, and procedures is critical to the success of this position.
- Handle guest complaints and issues in a timely, and professional manner
- To aid the Front Office & Sales management team and assist in every attempt to reach and maintain departmental goals
- To communicate pertinent information to staff and guests in a timely fashion
- Monitor online inventory and close out inventory as needed across all OTA channels as directed by the F.O.M. or Sales team.
- Performing switchboard duties when necessary - answering telephones for the entire hotel while using Front Office telephone etiquette
- Keeping work areas (back office/reservations/front desk/switchboard) neat, organized and clean
- To make necessary decisions concerning the hotel and hotel guests with no other staff or management present while following hotel policies and procedures
- Follow The Glenmore Inn policies and procedures while on shift.
- Develop and maintain a close working relationship with the Security Team
- Ensure shift checklists are completed correctly
- To relay information and issues to the immediate supervisor/manager. Seek Duty Managers when appropriate to do so
- Abide by all memos and policies
- Adhere to our Health and Safety Program
- Follow The Glenmore Inn & Departmental policies and procedures while on shift.
- Remain productive throughout the entire shift
- Other duties as directed by the Front Office Manager, or Front Desk Supervisors
- Complete tasks as assigned by the General Manager or Operations Manager

**Qualifications**:

- Previous hotel guest service experience an asset
- Previous Night Audit experience an asset
- Previous accounting experience an asset
- Hotel Management/Tourism degree or diploma an asset.
- Proven attention to detail.
- Must possess excellent telephone etiquette and guest service skills.
- Strong organizational, accounting and time management skills.
- Computer literacy; proficiency in MS Office (particularly Excel), and P.O.S. systems required.
- Knowledge of RoomMaster P.M.S. an asset.
- CPR, First Aid, certification an asset.

Work Remotely
- No

**Job Types**: Part-time, Permanent

Pay: From $19.00 per hour

Expected hours: 19 - 28 per week

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Night shift

Work Location: In person