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Program Manager

2 weeks ago

Oakville, Canada BioScript Solutions Full time

**Empowering lives, healing hearts, embracing future**

Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Program Manager to join our Patient Support Programs at BioScript Solutions, where we put our patients first Reporting to the Senior Program Manager, the Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolio within NavieGo, the Patient Programs company of BioScript Solutions. The Program Manager role has a strong combination of project management, performance analytics, client management, case management and people skills. Individuals who would succeed in this role are positive, driven and committed to building best-in-class and innovative support programs.

**What we offer (and why you’ll love it here)**:

- **Growth Opportunities**: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- **Vibrant Culture**: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- **Attractive Compensation**: Competitive salary, incentive program, and comprehensive benefits package.
- **What & Where**: Greater Toronto Area, Montreal, QC or Moncton, NB & Full-Time, Permanent
- **Closing Date**: August 13th, 2025

**Why BioScript Solutions?**

At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

**Your Mission**
- Ensuring the program is designed and implemented as per sponsor’s strategic direction;
- Ensuring all program sponsor’s needs are being met;
- Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
- Ensuring that any stakeholder escalations are managed appropriately and to the sponsor’s satisfaction;
- Providing the program sponsor with portfolio insights and intelligence (market, competitive and payer);
- The design, evolution and delivery of all program reporting;
- Ongoing evaluation of program strengths, weaknesses and potential areas for improvement;
- In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting;
- Participate/lead in respective client meetings and day to day client communications;
- Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process;
- Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance;
- Provide support, guidance, and leadership to the team,
- Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities; and
- Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

**What You Bring to the Table**
- A minimum of 3-5 years of experience in healthcare/pharmaceutical related field;
- A Bachelor’s degree program and/or an equivalent combination of experience and education is required;
- Program management skills with proven ability to manage multiple priorities;
- Proven customer relationship and/or account management skills with direct client interaction;
- Proficiency with Microsoft Office and competent reporting and trending data;
- Strong financial acumen and hands on budget management experience;
- General knowledge of reimbursement, patient support programs, database elements and functionality;
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation; and
- Possessing an in depth knowledge of public / private and federal funding mechanisms.

**Compensation**: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

**We're proud to be an equal opportunity employer.**As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We are committed to creating an inclusive and accessible work envir