Assistant Manager

**Assistant Manager - eCommerce**

Goodwill is hiring, join our growing organization today We are looking for people just like YOU

The Assistant Manager - eCommerce is responsible for supporting daily operations, managing staff performance, and ensuring smooth execution of eCommerce processes, bridging day-to-day activity with departmental growth initiatives and operational compliance.

If you have a passion for thrifting, making a difference in your community, helping people and the environment - come join Goodwill We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

During the recruitment process, accommodation is available upon request.

**About Us**

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported. Diversity, equity, accessibility and preserving the environment are important to us. Building a workforce which reflects the diversity of the communities in which we live and serve is our goal.

**Mission**:
Changing Lives and communities through the power of WORK.

**Vision**:
Everyone working and thriving in sustainable communities.

**Values**:
**I**nclusion: Embracing all people equally

**C**ompassion: Serving with heart

**A**spiring Workforce: Together changing lives through the power of WORK

**R**espect: Embracing diversity, upholding all people with dignity and trust

**E**mpathy: Ability to walk in each other’s shoes

**Why You Will Love Goodwill**

We have an amazing team and workplace:

- Diverse, inclusive, and dynamic culture. Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
- Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
- Mission-driven organization committed to the Power of Work.
- Environmentally committed to meeting our goal of zero waste on planet earth.
- Respectful, fun, and supportive team and leadership.
- Accredited through CARF International.

Competitive Compensation Package includes:

- Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
- Registered Pension Plan opportunity for various roles.
- Employee discount at retail locations.

Exciting career training and coaching:

- Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

- Individual personal and professional development support with Life Coach & Employee Assistance Program.
- Work-life balance with scheduling flexibility.

**What You Will Do**
- Manage and support daily eCommerce operations, overseeing processing, listing, shipping, and customer service to ensure departmental goals and targets are met.
- Train, develop, and supervise team members, including scheduling, time tracking, and performance documentation.
- Promote and enforce workplace health, safety, loss prevention, and Lean-oriented processes to improve efficiency, safeguard property, and standardize work.
- Identify and address workflow bottlenecks, inefficiencies, and operational gaps, driving continuous improvement.
- Use performance data to build dashboards and reports that track KPIs, support analysis, and inform decision-making.
- Encourage innovation by supporting new ideas, process improvements, and pilot initiatives.
- Maintain strong working knowledge of backend systems (e.g., Upright Lister, ShopGoodwill, eBay, EasyPost), including platform settings, workflows, and integrations, and assist with troubleshooting and system improvements.
- Collaborate with vendors and internal departments to resolve operational and logístical issues affecting efficiency and performance.
- Engage with retail stores by offering feedback, sharing performance insights, and helping improve item selection for eCommerce.
- Assist in handling escalated customer service issues, ensuring timely resolution and a positive customer experience.
- Develop, review, and maintain SOPs, process documentation, and training resources in collaboration with the Learning team and frontline staff.
- Support the rollout of new tools, workflows, or process changes, ensuring smooth adoption by the team.

**What We Are Looking For**
- Strong written and verbal communication skills, with the ability to collaborate effectively in a diverse environment.
- Proven ability to translate strategic goals into actiona