Junior Customer Experience Specialist

2 weeks ago

Toronto, Canada Residential Development Services Brokerage Full time

**Position Summary**:
RDS Brokerage is looking for short-term **Jr. Customer Experience Specialists** who will work alongside the Customer Experience Manager to assist in connecting with the registrants for a brand-new condominium that has come to market at Spadina and Adelaide. This is a great opportunity for anyone who has a passion for communicating and delivering exceptional customer experiences. You will be based just steps from our beautifully designed Presentation Gallery and on the edge of the downtown core

**Responsibilities**:

- Make outbound calls to registrants from our internal database.
- Become well-versed in the condominium and surround community in order to communicate with registrants and inspire interest in the project.
- Communicate accurate information on the condominium to registrants in a clear and professional manner.
- Maintain detailed notes of calls with registrants and correctly input information into a proprietary CRM system.
- Schedule appointments for registrants to visit our presentation gallery.

**Qualifications**:

- Previous experience in a customer service role with an emphasis on phone communication is a must.
- Previous experience using a CRM system and/or calendar booking system.
- Proficient in English.
- High Level of Empathy.
- Passionate & Professional Communicator.
- Diligent.
- Strong Organizational Skills.
- Previous experience in a call-centre environment is considered an asset.

**Technology Requirements**:
**Presentation Gallery Hours**:
Mon-Thurs - 11-6 pm

Fridays - closed

Sat & Sun - 11-6pm

We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.

RDS Developments is committed to creating a diverse and inclusive workforce. We are pleased to offer accommodations or support throughout the recruitment process for those who may require it.

**Job Types**: Full-time, Part-time, Casual, Seasonal
Contract length: 2-3 months

Pay: $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

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