Junior Customer Experience and Operations

**Junior Customer Experience and Operations Specialist
Location: Toronto (Downtown)

**Overview**:
Bullfrog Power, Canada's 100 per cent green energy provider, offers renewable energy solutions that enable homes and businesses to reduce their environmental impact and help create a cleaner, healthier world. Thousands of Canadian homes and businesses are doing their part to address climate change and air pollution by switching to green energy with Bullfrog Power.

Why work with Bullfrog Power? Bullfrog Power is changing the landscape of the energy market in Canada, and working hard to shift the balance of power in favour of more clean renewables. If you would like a chance to effect real change towards a sustainable future, and to work with passionate, talented people, Bullfrog might be the company for you.

The **Junior Customer Experience and Operations Specialist **is responsible for monitoring, analyzing, and responding to customer inquiries across all communication channels. Oversee and execute consumer billing operations using our in-house customer information system and our customer relations management platforms. They will leverage their communications skills to help retain current customers.

To be successful, they will need to thrive on providing a superior customer experience to every prospect and consumer at every point in the consumer lifecycle.

**Here's what you will do as the Junior Customer Experience and Operations Specialist**:

- Record all communication details/actions in Bullfrog's customer information system and Salesforce
- Input and modify personal payment information on accounts and communicates with our finance and IT departments on any manual adjustments
- Oversee consumer billing and execute all tasks related to sending bills, collecting payments, and contacting consumers regarding billing inquiries
- Strive for continuous improvement in customer service
- Enthusiastically welcoming new customers to the Bullfrog Power community and responding to general inquiries (e.g. moves, mybullfrog, payment updates etc.)
- Build lasting customer relationships
- Support sales and marketing teams
- Maintaining a general knowledge and understanding of the green energy industry and Bullfrog Power's product offerings
- Other duties as required

**Do you have the Spark? Here's what we are looking for**:

- High School diploma or equivalent is required. Post-secondary education in Business Administration, Sales, Marketing or Renewable Energy/Sustainability is an asset.
- At least 3 years' Customer Service and Administrative experience is required
- Outstanding time-management and multi-tasking skills, with the ability to prioritize duties
- Proactive and enthusiastic with a solutions-oriented approach
- Great attention to detail
- Ability to handle sensitive and confidential information
- A positive and resilient attitude
- Willingness to work in a team environment
- Ability to maintain a positive experience while identify customer needs

**What we offer our employees**:

- Diverse and exciting industrial, commercial project and customer base
- Continuous training and professional development, including fully paid training at SparkU
- Career advancement opportunities
- Competitive wages plus incentive plans
- Company provided phone, laptop, travel
- Excellent benefit package (medical, dental, vision, wellness spending account)
- Corporate discount programs
- RRSP
- Employee Share Ownership Program
- Fun, inclusive and diverse company culture
- Employee contests, events, parties and community activities

.and much more